Front Office Associate

Dishha Staffing Services; Gurugram District, Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Dishha Staffing Services seeks a proactive Front Desk professional for our hotel partner in Gurugram. You will welcome guests, handle check-ins and checkouts, verify bookings, and coordinate with housekeeping to ensure room readiness.

You will manage OTA bookings, upsell upgrades, and ensure smooth operations across front desk, guest relations and revenue processes. Freshers with excellent communication are welcome.

Qualifications

• Graduate or Diploma in Hotel Management or related field.
• Strong communication and customer service skills.
• Freshers with excellent communication and customer-service skills may also be considered.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Verify guest details and coordinate with housekeeping for room readiness.
• Handle bookings through Wandr's website, OTAs and other channels; verify rates and payments.
• Coordinate with housekeeping, maintenance and other departments for smooth operations.
• Identify opportunities to upsell room upgrades and additional nights.
• Follow SOPs and maintain confidentiality of guest and company information.

Skills

Guest service

Communication

Customer service

Upselling

Education

Graduate / Diploma in Hotel Management

Relevant hospitality experience

13 years Front Office/Guest relations experience

Job description

KEY RESPONSIBILITIES

Guest Experience

• Welcome guests warmly and create a positive first impression.
• Handle guest check-ins and checkouts efficiently and accurately.
• Understand guest requirements and provide prompt assistance.
• Handle guest requests, queries and complaints professionally.
• Ensure guest issues are resolved quickly and escalated when required.
• Build strong relationships with guests and encourage repeat stays.

Front Desk Operations

• Manage daily front desk operations efficiently.
• Verify guest identification and booking details during check-in.
• Manage room allocation and coordinate with housekeeping for room readiness.
• Process payments, invoices and other front-office transactions accurately.
• Maintain accurate records of arrivals, departures, room status and guest information.
• Handle early check-ins, late check-outs, room changes and special requests.

OTA & Booking Management

• Handle bookings received through Wandr's website, OTAs and other channels.
• Verify booking details, rates, inclusions and payment status.
• Coordinate with the central reservations/revenue team where required.
• Ensure booking-related guest issues are resolved promptly.

Coordination

• Coordinate closely with Housekeeping for room readiness and room status.
• Report maintenance, safety or housekeeping issues promptly.
• Ensure smooth communication between departments.
• Participate in daily briefings and shift handovers.

Revenue & Upselling

• Identify opportunities to upsell room upgrades and additional nights.
• Encourage direct bookings and repeat stays where appropriate.
• Inform guests about available room categories and hotel facilities.

Guest Feedback & Online Reputation

• Proactively seek guest feedback during their stay.
• Resolve guest concerns before checkout wherever possible.
• Encourage satisfied guests to share their experience.
• Escalate serious complaints or negative feedback to the Hotel Manager.

Compliance & SOPs

• Follow all Wandr Hotels SOPs and front-office processes.
• Maintain guest records and documentation accurately.
• Follow hotel safety and security procedures.
• Maintain confidentiality of guest and company information.

Education

• Graduate / Diploma in Hotel Management, Hospitality or a related field preferred.
• Relevant hospitality experience will also be considered.
• Experience - 13 years of experience in Front Office, Guest Relations or Hospitality.
• Experience with hotels, serviced apartments or branded hospitality businesses preferred.
• Freshers with excellent communication and customer-service skills may also be considered.

Interested candidates can contact : 9398825705