Front Office Executive

Veer Prabhu Marketing Ltd; Indore District, Jodhpur; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Food & accommodation

Rotational Shifts

Job summary

Cosmopolitan Group of Hotels in India seeks a professional Front Desk Executive to welcome guests, manage check-in/check-out, billing and guest requests with a smile.

You will maintain guest records, provide information on room categories and tariffs, handle calls and emails, and respond to feedback across OTA platforms. Relocation to Jodhpur or Indore is required. Rotational shifts and career growth offered.

Qualifications

• Diploma or degree in Hotel Management or related Hospitality/Tourism field.
• 3–5 years of experience in 3–4 star hotels/restaurants/hospitality/facility sectors.
• Willing to relocate to Jodhpur or Indore with strong English communication.

Responsibilities

• Welcome guests warmly and ensure a smooth arrival, comfortable stay, and pleasant departure experience.
• Manage front desk operations: check-in/check-out, registration, billing and payment processing.
• Handle calls, emails, walk-in inquiries, and guest requests promptly and professionally.
• Provide information on room availability, categories, tariffs, facilities, services and policies; maintain records and registrations.
• Ensure a professional, welcoming, and efficient front desk experience; handle feedback and complaints and ensure timely resolution.
• Monitor guest reviews and ratings on OTA platforms and coordinate appropriate responses.

Skills

English communication

Guest handling

Education

Diploma/Bachelor in Hotel Management/Hospitality/Tourism/Aviation

Job description

Role & responsibilities:

• Welcome guests warmly and ensure a smooth arrival, comfortable stay, and pleasant departure experience.
• Manage daily front desk operations, including guest check-in, check-out, registration, billing, and payment processing.
• Handle incoming calls, emails, walk-in enquiries, and guest requests professionally and promptly.
• Provide accurate information regarding room availability, room categories, tariffs, hotel facilities, services, and policies.
• Maintain guest records, reservation details, registration forms, and other front office documentation.
• Ensure a professional, welcoming, and efficient front desk experience for all guests.
• Handle guest feedback/reviews, complaints, and special requests effectively, ensuring timely resolution.
• Collect & monitor guest reviews and ratings on OTA platforms and coordinate appropriate responses.

Preferred candidate profile:

• Diploma or Bachelors degree in Hotel Management/ Hospitality/Tourism/Aviation.
• 3-5 years in 3-star/4-star Hotels/Restaurants/Hospitality/Facility industry.
• Ready to relocate to jodhpur/Indore locations.
• Strong English communication & guest handling experience.

Benefits:

• Food & acommodation Facility.
• Attractive salary & opportunity for career growth.
• Rotational Shifts.

Company/Hotel Name:

Cosmopolitan Group of Hotels

Website:

www.cosmopolitanhotels.in
Email: [e-mail] or
WhatsApp: [phone]