Front Office Executive

goSTOPS Hospitality; Jaipur; On-site; INR 279,000 - 390,600; Full time

Job summary

A hospitality company is seeking a Guest Relations Executive to manage front desk operations, greet guests warmly, and maintain high satisfaction levels. Key responsibilities include check-in/out processes, handling communication, and assisting in food and beverage services. The ideal candidate will ensure organized records and demonstrate excellent guest service skills. The role may involve cross-location travel to ensure consistent service across properties.

Qualifications

• Excellent guest relations skills, capable of warming welcoming guests.
• Ability to manage front desk operations and check-in/check-out processes efficiently.
• Strong communication skills for handling queries via phone, messages, and emails.

Responsibilities

• Greet and welcome guests warmly, ensuring customer satisfaction.
• Manage guest check-in/out processes efficiently.
• Handle phone calls, messages, and emails, redirecting queries as necessary.
• Maintain organized records and documentation for operational needs.
• Assist in serving food and beverages, ensuring cleanliness and guest satisfaction.

Job description

Guest Services - Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their

Provide accurate information about the property, local experiences, and goSTOPS community

Front Desk Operations - Manage guest check-in and check-out processes efficiently.

Ensure all registration documents and ID verifications are accurately maintained.

Communication - Handle phone calls, messages, and emails; redirect queries to appropriate departments.

Maintain a helpful, clear, and friendly communication tone with guests and staff.

Administrative Support - Maintain organized records, checklists, and documentation logs.

Prepare spreadsheets and reports for operational and guest service needs.

Property Management Assistance - Conduct periodic inventory checks and maintain supply records.

Assist with procurement and restocking of monthly operational supplies.

Act as the property in-charge during the absence of the Property Manager.

Food and Beverage Assistance - Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service

areas.

Book-keeping Support - areas.

Issue invoices and assist in basic financial documentation such as bill checks and petty cash

records.

Cross-Location Travel - Be open to traveling to other goSTOPS properties across South and West India when required.

Required Skills

guest relations executive front office front dest