Front Office Executive

The Hosteller Hospitality; Nainital, Almora District, Kangra; On-site; INR 250,000 - 360,000; Full time

Job summary

The Hosteller is seeking a Front Desk Executive to welcome guests, manage check-ins and check-outs, handle reservations, and guide guests on local attractions. You will ensure smooth operations at the front desk with a customer-focused mindset.

Based in Pan India, this full-time role requires hospitality knowledge, strong communication, and the ability to adapt to different locations and shifts, delivering warm and professional service across all properties.

Qualifications

• 1+ year experience in front desk or hotel operations.
• Excellent communication and customer service skills.
• Able to adapt to different locations and shifts.

Responsibilities

• Welcome guests with a friendly demeanor and assist with check-in/check-out.
• Ensure smooth registrations, night audits, and room assignments.
• Inform guests about hotel policies, local attractions, and activities.
• Assist guests in planning itineraries based on interests.
• Coordinate with Front Desk Managers for smooth operations.
• Collaborate with Housekeeping to maintain cleanliness standards.
• Resolve guest requests and handle escalations with high service levels.
• Record all financial transactions per company policy.

Skills

Front desk operations

Customer service

Communication

Time management

Team coordination

Education

Hospitality diploma

Job description

The Hosteller

JOB DESCRIPTION

Position: Front Desk Executive

Duration: Full-Time

Location: Pan India

Department: Operations

Experience: 1+ Years in Hospitality

Job Brief: The Front Desk Executive plays a pivotal role in ensuring a seamless and exceptional guest experience at our hotel. This position is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and providing detailed information about hotel facilities and local attractions. With strong communication skills and a customer-focused mindset, the Front Desk Executive will create a warm and inviting atmosphere for all guests.

Key Responsibilities

• Welcome guests with a friendly demeanor and assist them with the check-in and check-out process
• Ensure hassle-free guest registrations, regulatory compliance, night audits, and timely room assignments
• Inform guests about hotel policies, local attractions, and activities to enhance their stay
• Help guests plan their itineraries, offering suggestions and guidance based on their interests
• Collaborate with Front Desk Managers and Associates to ensure smooth front desk operations
• Work closely with the Housekeeping team to maintain the highest standards of cleanliness throughout the property
• Resolve day-to-day guest requests and complaints, delivering high levels of customer service and handling escalations when necessary
• Accurately record all financial transactions in accordance with company policies, including expenses and invoices
• Request guest feedback and reviews to continually improve service standards

Qualifications

• Hospitality graduate or diploma in Hospitality preferred
• Experience: 1+ years of operational knowledge in hotel management or front desk operations
• Outstanding communication, interpersonal, and time-management skills are essential
• Ability to adapt to various locations and work schedules as needed