Front Office Executive

Arjuns Comforts ( Hotel Golden castle ); Mysuru; On-site; INR 279,000 - 469,000; Full time

Benefits offered by this job

Festive Bonus

Job summary

Arjuns Comforts ( Hotel Golden castle ) in Mysuru is seeking a proactive Front Desk/Guest Services associate to welcome guests, manage check-in/check-out, and handle reservations with a focus on personalized service.

You will respond to inquiries, coordinate with various departments, and assist with billing, VIP arrangements, and upselling hotel amenities to enhance guest experience and hotel revenue.

Responsibilities

• Guest Check-in and Check-out: Welcome guests professionally and manage check-in, check-out, room allocation, and registration procedures.
• Guest Relations: Provide personalized service to guests, respond to inquiries, and ensure a comfortable and memorable stay.
• Reservation Management: Handle room reservations, booking confirmations, cancellations, amendments, and special guest requests.
• Guest Complaint Resolution: Address guest concerns promptly and professionally, coordinating with relevant departments to ensure timely resolution.
• Telephone and Email Handling: Manage incoming calls, respond to guest emails, provide hotel information, and coordinate internal communications.
• Billing and Payments: Prepare guest invoices, process payments, manage deposits, and verify billing accuracy during check-out.
• Coordination with Departments: Liaise with housekeeping, food and beverage, maintenance, concierge, and security teams to ensure smooth hotel operations.
• VIP Guest Handling: Coordinate special arrangements for VIP guests, corporate clients, and international visitors while maintaining high service standards.
• Upselling Hotel Services: Promote room upgrades, dining facilities, spa services, and other hotel amenities to enhance guest experience and hotel revenue.
• Guest Records and Reports: Maintain accurate guest profiles, registration records, reservation details, and daily front office reports.
• Hotel Standards and Procedures: Follow hotel policies, grooming standards, confidentiality requirements, safety procedures, and hospitality service protocols.
• Guest Feedback Management: Collect guest feedback, monitor satisfaction, and support continuous improvement in service quality.

Job description

Role & responsibilities

• Guest Check-in and Check-out: Welcome guests professionally and manage check-in, check-out, room allocation, and registration procedures.
• Guest Relations: Provide personalized service to guests, respond to inquiries, and ensure a comfortable and memorable stay.
• Reservation Management: Handle room reservations, booking confirmations, cancellations, amendments, and special guest requests.
• Guest Complaint Resolution: Address guest concerns promptly and professionally, coordinating with relevant departments to ensure timely resolution.
• Telephone and Email Handling: Manage incoming calls, respond to guest emails, provide hotel information, and coordinate internal communications.
• Billing and Payments: Prepare guest invoices, process payments, manage deposits, and verify billing accuracy during check-out.
• Coordination with Departments: Liaise with housekeeping, food and beverage, maintenance, concierge, and security teams to ensure smooth hotel operations.
• VIP Guest Handling: Coordinate special arrangements for VIP guests, corporate clients, and international visitors while maintaining high service standards.
• Upselling Hotel Services: Promote room upgrades, dining facilities, spa services, and other hotel amenities to enhance guest experience and hotel revenue.
• Guest Records and Reports: Maintain accurate guest profiles, registration records, reservation details, and daily front office reports.
• Hotel Standards and Procedures: Follow hotel policies, grooming standards, confidentiality requirements, safety procedures, and hospitality service protocols.
• Guest Feedback Management: Collect guest feedback, monitor satisfaction, and support continuous improvement in service quality.

Handling Incoming Calls: Answer incoming telephone calls professionally, greet callers courteously, and provide accurate information about hotel services, room availability, and facilities.

Guest Call Transfers: Direct calls to the appropriate departments, such as reservations, housekeeping, food and beverage, or management, ensuring prompt and efficient communication.

Reservation Enquiries: Handle telephone enquiries regarding room bookings, tariffs, packages, availability, cancellations, and booking confirmations.

. Guest Follow-up Calls: Make courtesy calls to guests to confirm reservations, verify special requests, gather feedback, and ensure guest satisfaction.

Call Logging and Message Management: Maintain records of incoming and outgoing calls, convey messages accurately to guests and staff, and ensure timely follow-up on pending requests.

Preferred candidate profile

Perks and benefits

• Festive Bonus