Guest Service Associate - Front Office

Accor; Calangute; On-site; INR 300,000 - 480,000; Full time

Job summary

Accor in Goa, India is seeking a Guest Service Associate - Front Office to welcome guests, handle queries and assist with check-in and check-out, ensuring high standards of service.

You will coordinate with other hotel departments, maintain records, and contribute to a smooth, memorable guest experience through proactive service and teamwork.

Qualifications

• Front office experience is preferred, freshers may apply.
• Bachelor or Diploma in Hotel Management is advantageous.

Responsibilities

• Greet guests and manage daily front desk operations including check-in/check-out.
• Respond to guest queries and resolve issues to ensure satisfaction.
• Coordinate with other departments to address day-to-day operational needs.
• Maintain front office records and shift reports.
• Uphold high standards of service and guest care.

Skills

Front Office Experience

Customer Service

Education

Bachelor/Diploma in Hotel Management

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! BELIMITLESS

Job Description

As a Guest Service Associate- Front office you will be Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints. You are required to Maintain high standards of customer services at the reception desk so that customers' expectations are consistently exceeded.

Key Responsibilities:

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

Your experience and skills include:

• Relevant Front Office experience is an asset fresher also can apply.
• Bachelor Degree / Diploma in Hotel Management would be an advantage.

Additional Information

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time