Front Office Executive

Elevated Space Management; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Elevated Space Management in Bengaluru, India, is seeking a front desk associate to welcome guests, check in/out, and understand guest requirements while building a positive first impression.

You will verify IDs, manage room allocations with housekeeping, process payments and maintain accurate records. The role also covers OTA and booking management, coordination across departments, and opportunities to upsell for enhanced guest experiences.

Responsibilities

• Welcome guests warmly and create a positive first impression.
• Handle guest check-ins and checkouts efficiently and accurately.
• Understand guest requirements and provide prompt assistance.
• Handle guest requests, queries and complaints professionally.
• Ensure guest issues are resolved quickly and escalated when required.
• Build strong relationships with guests and encourage repeat stays.
• Manage daily front desk operations efficiently.
• Verify guest identification and booking details during check-in.
• Manage room allocation and coordinate with housekeeping for room readiness.
• Process payments, invoices and other front-office transactions accurately.
• Maintain accurate records of arrivals, departures, room status and guest information.
• Handle early check-ins, late check-outs, room changes and special requests.
• Handle bookings received through Wandr's website, OTAs and other channels.
• Verify booking details, rates, inclusions and payment status.
• Coordinate with the central reservations/revenue team where required.
• Ensure booking-related guest issues are resolved promptly.
• Coordinate closely with Housekeeping for room readiness and room status.
• Report maintenance, safety or housekeeping issues promptly.
• Ensure smooth communication between departments.
• Participate in daily briefings and shift handovers.
• Identify opportunities to upsell room upgrades and additional nights.
• Encourage direct bookings and repeat stays where appropriate.
• Inform guests about available room categories and hotel facilities.

Job description

KEY RESPONSIBILITIES

Welcome guests warmly and create a positive first impression.

• Handle guest check-ins and checkouts efficiently and accurately.
• Understand guest requirements and provide prompt assistance.
• Handle guest requests, queries and complaints professionally.
• Ensure guest issues are resolved quickly and escalated when required.
• Build strong relationships with guests and encourage repeat stays.

Front Desk Operations

• Manage daily front desk operations efficiently.
• Verify guest identification and booking details during check-in.
• Manage room allocation and coordinate with housekeeping for room readiness.
• Process payments, invoices and other front-office transactions accurately.
• Maintain accurate records of arrivals, departures, room status and guest information.
• Handle early check-ins, late check-outs, room changes and special requests.

OTA & Booking Management

• Handle bookings received through Wandr's website, OTAs and other channels.
• Verify booking details, rates, inclusions and payment status.
• Coordinate with the central reservations/revenue team where required.
• Ensure booking-related guest issues are resolved promptly.

Coordination

• Coordinate closely with Housekeeping for room readiness and room status.
• Report maintenance, safety or housekeeping issues promptly.
• Ensure smooth communication between departments.
• Participate in daily briefings and shift handovers.

Revenue & Upselling

• Identify opportunities to upsell room upgrades and additional nights.
• Encourage direct bookings and repeat stays where appropriate.
• Inform guests about available room categories and hotel facilities.

Guest Feedback & Online Reputa