Front Office Associate

Espire Hospitality Group; Dehradun; On-site; INR 180,000 - 240,000; Full time

Job summary

Espire Hospitality Group, a renowned hotel owner and operator, is seeking a Front Office Associate for its Dehradun property. You will welcome guests, manage check-in/check-out, and handle reservations while coordinating with housekeeping and other teams to ensure a seamless guest experience.

The role emphasizes strong customer service, clear communication, and reliable shift work, including weekends and holidays.

Qualifications

• Shows strong customer service and reception capabilities.
• Experience with front desk operations and guest interactions is preferred.
• Excellent communication and phone etiquette for guest inquiries.
• Proficient with basic computer applications and hotel management systems is an advantage.

Responsibilities

• Welcome guests and manage check-in/check-out procedures.
• Handle reservations and respond to guest inquiries in person and by phone.
• Coordinate with housekeeping and other departments to meet guest needs.
• Maintain accurate records and process payments while upholding service standards.

Skills

Customer service

Reception duties

Front desk operations

Communication skills

Time management

Attention to detail

Hotel software

Education

Hospitality degree

Tools

Hotel management systems

Job description

Company Description

Espire Hospitality Group is part of Espire Group, one of India's most progressive billion-dollar private enterprises with operations in India and overseas. The group manages a diverse portfolio spanning hospitality, IT solutions, education, and infrastructure. Espire Hospitality is both a hotel owner and operator, including India's renowned luxury resort Six Senses Fort Barwara in Ranthambore. It also owns and operates the established mid-market brand Country Inn Hotels and Resorts, with properties in leisure destinations such as Jim Corbett and Bhimtal and plans for significant expansion. In addition, the group is launching ZANA Luxury Escapes, a collection of boutique luxury resorts focused on exceptional guest experiences in key leisure locations.

Role Description

The Front Office Associate role is a full-time, on-site position based in Dehradun. The associate will welcome guests, manage check-in and check-out procedures, and ensure a smooth and efficient front desk experience. Daily responsibilities include handling reservations, responding to guest inquiries in person and over the phone, and coordinating with housekeeping and other departments to meet guest needs. The role involves maintaining accurate records, processing payments, and addressing guest issues or requests promptly and professionally. The Front Office Associate is expected to uphold Espire Hospitality Group's service standards, support a positive lobby environment, and contribute to a consistently high level of guest satisfaction.

Qualifications

• Candidates should possess strong customer service and reception skills, including Receptionist Duties and Customer Service.
• Candidates should possess professional front desk operations skills, including Check-in and basic reservation handling.
• Candidates should possess effective communication and interaction skills, including Communication and Phone Etiquette.
• Previous experience in front office or guest relations in hotels or resorts is preferred.
• Ability to work in shifts, including weekends and holidays, with reliable time management and attention to detail.
• Proficiency in basic computer applications and hotel management systems is an advantage.
• Diploma or degree in hospitality management or a related field is beneficial but not mandatory.