Front Desk Attendant

Erica Hotels Pvt. Ltd.; Sirsa; On-site; INR 250,000 - 400,000; Full time

Job summary

Erica Hotels Pvt. Ltd. in Sirsa welcomes guests with a warm greeting and manages smooth check-in/check-out, reservations, and inquiries at the front desk. The role emphasizes courteous service, accurate guest records, and coordination with housekeeping to ensure a seamless stay.

The Front Desk Attendant will handle payments, maintain a tidy lobby, and support administrative tasks while representing the hotel’s service culture and welcoming atmosphere.

Qualifications

• Strong customer service and professional communication with guests and team members.
• Experience with receptionist duties, front desk operations, check-in/check-out, and reservations.
• Proficient phone etiquette and ability to handle calls and guest requests effectively.
• Basic clerical skills: data entry, records, payments.
• Attention to detail, reliable, and able to stay organized in a busy lobby.
• Comfort with using hotel management software and basic tech.
• Minimum high school diploma or equivalent; hospitality training is a plus.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Answer phones, respond to inquiries, and manage reservations.
• Maintain guest records and coordinate with housekeeping and other departments.
• Process payments and handle basic billing.
• Maintain a welcoming and professional lobby area and assist guests as needed.

Skills

Customer service

Front desk operations

Phone etiquette

Clerical skills

Attention to detail

Hospitality software

High school diploma

Flexible hours

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Company Description Erica Hotels Pvt. Ltd. is preparing to enter the hotel and resort management sector with a focus on delivering reliable, high-quality guest experiences. The company aims to build a strong reputation for hospitality through attentive service and well-managed properties. As a growing organization, Erica Hotels offers opportunities for team members to contribute to building service standards and operational processes from the ground up. The environment is suited for individuals who value professionalism, guest satisfaction, and long-term career growth in hospitality.

Role Description The Front Desk Attendant is a full-time, on-site role based at our property in Sirsa. This position is responsible for greeting guests, managing check-in and check-out procedures, answering phones, and responding to inquiries in a courteous and efficient manner. Daily tasks include handling reservations, maintaining guest records, coordinating with housekeeping and other departments, and processing payments. The role also involves managing the front desk area, performing basic clerical and administrative duties, and ensuring that guests receive timely assistance and accurate information. The Front Desk Attendant represents the hotel’s service culture and helps maintain a welcoming, professional atmosphere in the lobby and reception areas.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally with guests and team members.
• Experience with receptionist duties and front desk operations, including guest check-in/check-out and reservation handling.
• Proficient phone etiquette and the ability to manage calls, inquiries, and guest requests effectively.
• Basic clerical skills, such as data entry, record keeping, and handling payment and billing processes.
• Attention to detail, reliability, and the ability to stay calm and organized in a busy environment.
• Comfort with using computer systems and hotel management software; prior hospitality experience is an advantage.
• Minimum high school diploma or equivalent; additional hospitality or customer service training is beneficial.
• Ability to work flexible hours, including weekends and holidays, as needed for hotel operations.