Front Office Assistant

Treat Hotels & Resorts; Rajsamand; On-site; INR 335,000 - 580,000; Full time

Job summary

Treat Hotels & Resorts in Kumbhalgarh, Rajasthan, seeks a Front Office Assistant for on-site guest welcome, check-in/out, and concierge support. The role focuses on delivering efficient, courteous service at the front desk and coordinating with other departments to ensure guest satisfaction.

The candidate will handle calls, reservations, and guest inquiries, while maintaining accurate schedules and records.

Qualifications

• Strong interpersonal skills to engage with guests and build positive relationships.
• Professional phone etiquette to manage calls and inquiries efficiently.
• Appointment scheduling and reservation management to coordinate check-ins/outs accurately.
• Administrative and clerical skills to manage documentation and front desk records.
• Good communication in English and local languages; additional languages are an advantage.
• Previous experience in front office, customer service, or hospitality roles preferred.
• Basic computer literacy and familiarity with hotel management/reservation systems.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Handle phone calls, inquiries, and guest requests with courtesy.
• Maintain reservation and appointment schedules and update records.
• Provide accurate information about hotel services, amenities, and local attractions.
• Coordinate with housekeeping and other departments for smooth operations.
• Assist with administrative tasks and front desk record keeping.

Skills

Interpersonal skills

Phone etiquette

Appointment scheduling

Administrative skills

English and local languages

Front office experience

Basic computer literacy

Tools

Hotel management system

Job description

Company Description

Treat Hotels & Resorts is a growing hospitality brand backed by the legacy of the Mundra Group, focused on creating thoughtfully designed destinations and memorable guest experiences. With 800+ keys across locations such as Silvassa, Gholvad, Nashik, Thane, and Daman, each property showcases a commitment to warm hospitality and operational excellence. The brand is a preferred choice for destination weddings, MICE events, corporate retreats, and leisure travel, offering expansive venues and attentive service. As part of its next phase of growth, Treat Hotels & Resorts is expanding into key Northern Indian destinations including Kumbhalgarh, Jim Corbett, Udaipur, and Pushkar. Across all locations, the brand emphasizes guest experiences that bring people together and highlight local heritage, landscapes, and traditions.

Role Description

The Front Office Assistant is a full-time, on-site role based at Treat Hotels & Resorts in Kumbhalgarh. This role is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and courteous front desk experience. Day-to-day tasks include handling phone calls and inquiries, maintaining reservation and appointment schedules, and providing accurate information about hotel services, amenities, and local attractions. The Front Office Assistant will also support administrative and clerical activities such as record keeping, document handling, and coordination with housekeeping and other departments. The role requires close attention to detail, professional communication, and a strong focus on guest satisfaction.

Qualifications

• Candidates should possess strong Interpersonal Skills to engage with guests courteously, handle queries, and build positive guest relationships.
• Candidates should possess professional Phone Etiquette to manage incoming calls, respond to inquiries, and route calls efficiently.
• Candidates should possess Appointment Scheduling and reservation management skills to coordinate check-ins, check-outs, and guest appointments accurately.
• Candidates should possess Administrative Assistance and Clerical Skills to manage documentation, maintain front office records, and support daily administrative operations.
• Strong communication skills in English and local languages; additional language proficiency is an advantage.
• Previous experience in front office, customer service, or hospitality roles is preferred.
• Basic computer literacy and familiarity with hotel management or reservation systems is beneficial.
• Ability to work flexible hours, including weekends and holidays, with a professional and guest-focused attitude.