Front Office Associate

The Hosteller Hospitality; Kasol; On-site; INR 300,000 - 420,000; Full time

Job summary

The Hosteller Hospitality in North India is seeking a Front Desk Associate (FDA) for a full-time position. You will greet guests, manage check-ins and check-outs, handle reservations, and provide information about hostel facilities.

Ideal candidates have 1 year of hospitality experience, strong communication and interpersonal skills, and the ability to coordinate with housekeeping and other departments to ensure a smooth guest experience.

Qualifications

• Hospitality graduate or diploma is required.
• 1 year of hospitality experience is required.
• Good communication, interpersonal & time-management skills are essential.

Responsibilities

• Process all guest check-ins, check-outs, and room assignments.
• Coordinate with Housekeeping to track room status and guest concerns.
• Operate the telephone switchboard and handle guest calls, requests, questions, or concerns.
• Address guest queries and ensure guest satisfaction.
• File guest paperwork or documentation.
• Report relevant feedback to the Guest Service Manager and other departments.
• Handle guest complaints and contribute to a positive guest experience.

Skills

Communication skills

Interpersonal skills

Time management

Education

Hospitality graduate

Hospitality diploma

Job description

Job role: Front desk associate (FDA)

Duration: Full time

Location: North India

Department: Operations

Experience: 1 year in hospitality

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Process all guest check-ins, check-outs, and room assignments
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
• Handle guest complaints.
• Interacts with customers on overall satisfaction
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Qualifications:

• Educational background: Hospitality graduate or Hospitality diploma
• 1 Year experience in the Hospitality industry
• Good communication, interpersonal & time-management skills
• Location Flexible