Front Desk Receptionist

BR Healthcare Ventures; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

BR Healthcare Ventures in New Delhi is seeking an Administrative Staff member to support patient intake, scheduling, and front-desk operations across our clinic. You will greet patients, verify identity and insurance, manage appointments, handle calls, assist with billing, maintain EHR records, and uphold HIPAA-compliant confidentiality in a fast-paced healthcare environment.

We value calm, empathetic communication and attention to detail to ensure smooth patient flow and accurate administrative

Responsibilities

• Greet arrivals, verify identity and health insurance details, and guide patients through intake paperwork.
• Book, reschedule, or cancel patient appointments and send reminders.
• Answer switchboard or multi-line calls, screen inquiries, route calls to departments, and take messages.
• Collect co-payments, process basic balances, reconcile daily cash logs, and coordinate with billing.
• Update electronic health records (EHR), scan documents, and maintain patient confidentiality (HIPAA compliance).
• Keep waiting and reception area clean, manage visitor badges/access, and assist staff during emergencies.

Job description

Roles& Responsibilities

• Patient Check-In & Check-Out: Greet arrivals, verify identity and health insurance details, and guide patients through intake paperwork.
• Scheduling & Appointments: Book, reschedule, or cancel patient appointments in person or over the phone, and send out appointment reminders.
• Phone & Communication Management: Answer incoming switchboard or multi-line calls, screen inquiries, route calls to specific departments, and take accurate messages.
• Billing & Payments: Collect co-payments, process basic financial balances, reconcile daily cash logs, and coordinate with third-party billing.
• Record Keeping: Update electronic health records (EHR), scan documents, and maintain strict patient confidentiality (such as HIPAA compliance).
• Environment & Safety: Keep the waiting and reception area clean and organized, manage visitor badges/access, and stay calm to assist staff during medical emergencies.