Front Desk Receptionist

Essentia Environments; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Essentia Environments in Gurugram, Haryana seeks a Front Desk Executive to greet visitors, answer calls, and manage administrative tasks. The role requires professional appearance, strong communication, and organizational skills to ensure a smooth reception experience.

You will handle mail, travel arrangements, onboarding support, and maintain access control while delivering excellent customer service in a fast-paced environment.

Qualifications

• Proven experience as a Front Desk Executive, Receptionist, or similar customer-facing role.
• Strong verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and general office software.
• Positive, friendly attitude with high level of customer service orientation.

Responsibilities

• Greet visitors, clients, and employees warmly, and direct them accordingly.
• Answer, screen, and forward incoming calls and emails.
• Maintain the reception areas cleanliness and organization.
• Manage incoming and outgoing mail, packages, and deliveries.
• Schedule appointments and meetings, and manage conference room bookings.
• Assist with travel arrangements, hotel bookings, and other administrative tasks as needed.
• Maintain office supplies inventory and reorder as necessary.
• Handle basic HR and administrative support tasks, such as preparing documents, maintaining records, and assisting with onboarding new employees.
• Manage the office’s access control system, ensuring only authorized individuals enter the premises.
• Handle customer inquiries and concerns in a timely and professional manner.
• Ensure all front desk procedures are followed and maintained accurately.

Skills

Communication skills

Organizational skills

Professionalism

Multitasking

MS Office

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Key Responsibilities:

• Greet visitors, clients, and employees warmly, and direct them accordingly.
• Answer, screen, and forward incoming phone calls and emails.
• Maintain the reception areas cleanliness and organization.
• Manage incoming and outgoing mail, packages, and deliveries.
• Schedule appointments and meetings, and manage conference room bookings.
• Assist with travel arrangements, hotel bookings, and other administrative tasks as needed.
• Maintain office supplies inventory and reorder as necessary.
• Handle basic HR and administrative support tasks, such as preparing documents, maintaining records, and assisting with onboarding new employees.
• Manage the office’s access control system, ensuring only authorized individuals enter the premises.
• Handle customer inquiries and concerns in a timely and professional manner.
• Ensure all front desk procedures are followed and maintained accurately.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience as a Front Desk Executive, Receptionist, or in a similar customer-facing role.
• Strong verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Professional appearance and demeanor.
• Ability to multitask and handle stressful situations calmly.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and general office software.
• Positive, friendly attitude with a high level of customer service orientation.