Business Support, Guest Services

JLL; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

JLL in Hyderabad seeks a Front Office Executive to be the first contact for visitors and staff, delivering a professional reception and coordinating front desk activities.

You will greet guests, manage sign-in, handle calls, assist with meeting room bookings, and support basic administrative tasks and MIS updates.

Ideal candidates have 1–3 years in front office or hospitality, strong communication, and MS Office proficiency.

Qualifications

• Graduate in any discipline; diploma/graduate with relevant experience acceptable.
• 1-3 years of front office/reception experience in corporate office or hospitality.
• Strong communication, professional appearance, and customer-first mindset.

Responsibilities

• Greet and assist visitors, clients, and vendors in a courteous manner.
• Manage visitor entry protocols and reception duties.
• Handle incoming calls and route messages.
• Coordinate meeting room bookings and basic setup.
• Support front office operations and basic administrative coordination.
• Maintain logs and assist with MIS updates.

Skills

Strong communication

Professional appearance

Interpersonal skills

MS Office proficiency

Attention to detail

Education

Graduate in any discipline

Diploma/graduate with relevant experience acceptable

Tools

MS Office

Job description

Job description: Front Office Executive

Role summary:

The Front Office Executive is the first point of contact for visitors and employees, responsible for delivering a professional reception experience, managing front-desk operations, and supporting day-to-day administrative coordination.

Key responsibilities

Reception and visitor management

• Greet and assist visitors, clients, and vendors in a courteous and professional manner
• Manage visitor entry protocols (sign-in/out, badges, meeting room directions, host notifications)
• Handle incoming calls, screen and route calls, and take accurate messages

Front desk operations

• Maintain the reception area's appearance (clean, organized, visitor-ready)
• Monitor and replenish front office supplies (stationery, pantry/consumables as applicable)
• Coordinate courier handling, mail distribution, and incoming/outgoing shipments

Meeting and workplace support

• Support meeting room coordination (bookings, basic setup, guest support, refreshments if applicable)
• Coordinate with housekeeping, security, and facilities teams for service requests impacting front office
• Track and follow up on front-office related issues and ensure timely closures

Administrative support

• Maintain logs/registers (visitors, couriers, calls, keys/access items if applicable)
• Support basic documentation, reports, and MIS updates as required by the site/team
• Assist with event-day coordination or peak visitor management when required

Customer service and compliance

• Ensure adherence to site policies, safety guidelines, and confidentiality expectations
• Escalate incidents/concerns appropriately (security, medical, facilities, leadership)

Qualifications

Education

• Graduate in any discipline (preferred); diploma/graduate with relevant experience acceptable

Experience

• 1-3 years of front office/reception/customer service experience (corporate office or hospitality preferred)
• Experience managing visitors, calls, and basic administrative coordination

Skills and competencies

• Strong communication skills (verbal and written)
• Professional appearance and customer-first mindset
• Good interpersonal skills and ability to remain calm under pressure
• Basic computer proficiency (email, MS Office; familiarity with visitor/booking tools is a plus)
• Attention to detail, punctuality, and reliability