Front Desk Receptionist

Hike Education; Gurugram District; On-site; INR 250,000 - 360,000; Full time

Job summary

Hike Education Pvt. Ltd. is hiring a front desk receptionist in Gurugram to greet walk-in clients, handle inquiries, and manage bookings for Pilates programs. You will maintain client records, coordinate class schedules with trainers, and assist with promotions and client engagement in a busy studio environment.

The role requires excellent communication, organization, and a customer-centric approach to ensure a smooth studio experience for all clients.

Qualifications

• Greet walk-in clients professionally and warmly.
• Handle inquiries via calls, WhatsApp and social platforms.
• Manage appointment scheduling and studio bookings.
• Maintain client records and database.
• Coordinate with trainers regarding class schedules and client requirements.
• Assist clients with basic information about Pilates programs, packages, and studio services.
• Ensure proper follow-ups with clients for appointments and inquiries.
• Handle front desk operations including check-ins and registrations.
• Maintain cleanliness and organization of the reception area.
• Support promotional activities and client engagement initiatives.

Responsibilities

• 1 Greet and attend to walk-in clients in a professional and friendly manner
• 2 Handle incoming inquiries via calls, WhatsApp, and social media platforms
• 3 Manage appointment scheduling and studio bookings efficiently
• 4 Maintain and update client records and database
• 5 Coordinate with trainers regarding class schedules and client requirements
• 6 Assist clients with basic information about Pilates programs, packages, and studio services
• 7 Ensure proper follow-ups with clients for appointments and inquiries
• 8 Handle front desk operations including check-ins and registrations
• 9 Maintain cleanliness and organization of the reception area
• 10 Support promotional activities and client engagement initiatives

Job description

Key Responsibilities :

1. 1 Greet and attend to walk-in clients in a professional and friendly manner
2. 2 Handle incoming inquiries via calls, WhatsApp, and social media platforms
3. 3 Manage appointment scheduling and studio bookings efficiently
4. 4 Maintain and update client records and database
5. 5 Coordinate with trainers regarding class schedules and client requirements
6. 6 Assist clients with basic information about Pilates programs, packages, and studio services
7. 7 Ensure proper follow-ups with clients for appointments and inquiries
8. 8 Handle front desk operations including check-ins and registrations
9. 9 Maintain cleanliness and organization of the reception area
10. 10 Support promotional activities and client engagement initiatives