Receptionist

Ropr Fitness (opc); Hyderabad; On-site; INR 167,000 - 257,000; Full time

Job summary

Ropr Fitness (opc) is seeking a front desk professional to greet members, manage the reception area, and maintain membership records. You will respond to inquiries, assist with administrative tasks, and uphold a high standard of customer service.

The ideal candidate has 1-2 years of front desk experience, strong English communication skills, and the ability to work under pressure in a fast-paced gym environment. Familiarity with wellness programs is a plus.

Qualifications

• 1-2 years of experience in a front desk or reception role.
• Strong communication skills with fluent verbal and written English.
• Ability to work effectively under pressure in a fast-paced environment.
• Proficiency in gym wellness programs would be an added advantage.

Responsibilities

• Greet members on arrival, check-in, and provide information about gym facilities.
• Manage front desk operations, including walk-ins, online inquiries, social media requests, and resolving issues promptly.
• Maintain accurate records of gym memberships and perform member outreach for feedback.
• Provide exceptional customer service to ensure a positive experience.
• Handle administrative tasks like answering calls, emails, and social media queries.

Skills

Communication skills

English proficiency

Stress management

Job description

Roles and Responsibilities

• Greet members upon arrival, check-in, and provide information about gym facilities.
  
• Manage front desk operations, including handling walk-in, online enquiry, handling social media requests and resolving issues promptly.
  
• Maintain accurate records of gym memberships, making calls to clients for feedback
  
• Provide exceptional customer service to ensure a positive experience.
  
• Assist with administrative tasks such as answering phone calls, responding to emails, and handling social media platforms.
  

Desired Candidate Profile

• 1-2 years of experience in a similar role (front desk or reception).
  
• Strong communication skills with excellent verbal and written English proficiency.
  
• Ability to work effectively under pressure in a fast-paced environment.
  
• Proficiency in wellness programs offered by the gym would be an added advantage.