Front Desk Executive & Customer Support

Sai Bhagabati Multi Projects Private Limited; Khordha; On-site; INR 240,000 - 420,000; Full time

Job summary

Sai Bhagabati Multi Projects Private Limited is seeking a Front Desk & Customer Support Executive in Bhubaneswar. The role involves greeting visitors, handling phone orders, and making outbound calls to prospective commercial clients to grow the customer base.

You will manage front office operations, coordinate with logistics, and maintain accurate customer records in Excel. Strong communication and multi-tasking abilities are essential for providing excellent service to clients.

Qualifications

• Strong verbal communication and tele-calling skills.
• Ability to coordinate multiple tasks simultaneously.
• Proficiency in MS Excel, email, and messaging tools.
• Punctual, organized and client-focused.

Responsibilities

• Front Office: greet visitors, vendors, and delivery partners, maintain a clean reception area.
• Handle incoming calls and place outbound calls to prospective clients.
• Resolve customer inquiries, complaints, and billing questions over the phone.
• Coordinate with logistics/dispatch to ensure timely order delivery and maintain call logs.

Skills

Oral communication

Tele-calling

Coordination

Multi-tasking

Punctuality

Attention to detail

Tools

MS Excel

Email

WhatsApp for Business

Job description

Job Title: Front Desk & Customer Support Executive

Location: Bhubaneswar

Job Type: Full-time

Experience: 1–3 Years

Job Brief

We are seeking a energetic Front Desk & Sales Associate to oversee incoming visitors, handle phone orders, and make prospective calls to commercial clients (offices, event managers, retailers) to grow our customer base.

Key Responsibilities

• * Front Office: Greet office visitors, vendors, and delivery partners, maintaining a clean front office environment.
• * Order Processing & Telecalling: Handle incoming call and place outbound calls to prospective commercial clients.
• * Customer Care: Resolve customer inquiries, complaints, and billing questions promptly over the phone.
• * Dispatch Coordination: Coordinate with logistics/dispatch team to ensure timely order delivery to clients.Database Management: Keep accurate records of customer accounts, repeat orders, payment follow-ups, and call logs in Excel.

Requirements & Skills

• * Excellent oral communication and tele-calling skills.
• * basic coordination and multi-tasking skills (balancing phone calls and walk-in visitors).
• * Basic computer literacy (MS Excel, Email, WhatsApp for Business).
• * Punctual, organized, and client-focused.