Customer Success Executive

Aptronics; Khordha; On-site; INR 300,000 - 450,000; Full time

Job summary

A leading service provider in Khordha is hiring a Customer Success Executive to manage client communications and ensure a seamless customer experience. The successful candidate will handle calls and emails, maintain records, respond to queries, and coordinate with various teams. Ideal applicants should possess 1–3 years of experience in customer support with proficiency in CRM tools and effective problem-solving skills.

Qualifications

• 1–3 years of experience in customer support or client servicing.
• Proficiency in MS Excel, Google Sheets, or CRM tools.
• Strong multitasking and problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls, emails, and service requests.
• Update customer interaction records in the CRM.
• Respond promptly to customer enquiries with accurate information.
• Escalate issues to relevant internal teams.
• Monitor toll-free numbers and ensure zero missed calls.
• Prepare daily and weekly call reports.

Skills

Customer support experience

Proficiency in MS Excel

Proficiency in Google Sheets

CRM tools proficiency

Problem-solving skills

Attention to detail

Education

Graduation

Job description

Department: Business Development
Experience Level: 1-3 years in customer support or client servicing
Location: Bhubaneswar

We are hiring a Customer Success Executive to handle client communications, resolve queries efficiently, and ensure a seamless customer experience through strong coordination and communication skills.

Key Responsibilities

• Handle inbound and outbound calls, emails, and service requests professionally.
• Maintain and regularly update customer interaction records in the designated CRM or tracking system.
• Respond promptly to customer enquiries, providing accurate information and solutions.
• Escalate technical or operational issues to the relevant internal teams when required.
• Monitor toll-free numbers and ensure zero missed calls during assigned shifts.
• Track open cases and follow up proactively until closure.
• Coordinate with operations, technical, and logistics teams for issue resolution.
• Prepare daily and weekly call reports.
• Maintain a high standard of communication etiquette and service professionalism.

Qualifications & Skills

• Graduated with 1–3 years of experience in customer support or client servicing.
• Proficiency in MS Excel, Google Sheets, or CRM tools.
• Ability to manage multiple tasks and solve problems efficiently.
• High ownership, attention to detail, and customer-focused approach.