FRONT OFFICE EXECUTIVE

B.S.B International Career Pvt. Ltd; Kolkata Metropolitan Area; Sur place; INR 240 000 - 320 000; Plein temps

Résumé du poste

B.S.B International Career Pvt. Ltd. in Kolkata is hiring a Front Office Executive. You will manage calls, greet visitors, and support daily office operations in a busy immigration consultancy.

The ideal candidate holds a Bachelor's degree, has about two years of customer service experience, and is fluent in English. You will handle multiple tasks, maintain records, and represent the brand professionally while ensuring high-quality service.

Qualifications

• Bachelor’s degree is required.
• Minimum 2 years of experience in customer service or front desk.
• Proficient in English (verbal and written).
• Ability to manage multiple tasks in a fast-paced environment.
• Strong interpersonal and problem-solving abilities.
• Professional presentation.
• Reliability and responsibility.
• Proficiency with MS Office.

Responsabilités

• Attend all incoming calls and transfer to the appropriate department.
• Greet visitors and guide them with proper greetings.
• Maintain important documents, files and records in an organized manner.
• Keep stationary stock up to date and order fresh supplies.
• Coordinate with internal and external customers regarding messages and issues.

Connaissances

English proficiency

Customer service

Multitasking

Interpersonal skills

Communication skills

Formation

Bachelor's Degree

Outils

MS Office

Description du poste

Job Description & Organization Details

About the Organization

Company Name: B.S.B. INTERNATIONAL CAREER PVT. LTD

B.S.B International Career Pvt Ltd- We are one of the leading ISO 9001: 2015 certified Immigration consultancies working for the past 14 years in India. We provide expert and customised services to our clients regarding Abroad Education, Paid Internships, Temporary Work, Permanent residency, Business and Investors Visa, Foreign Direct Investment, business investment solutions for both Indian and foreign businesses.

We have an active and strong network of business associates across the globe helping our clients in numerous manners. Our corporate office is situated in Kolkata.

Domain : Immigration Consultancy

Job Category : FULL TIME

Designation : Front Office Executive

Education : Bachelor’s Degree

Place : Kolkata

Profile Responsibilities

• Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department if needed.
• Responsible for greeting the visitors at the office & welcome all visitors with smile and proper greetings and guide them properly as per their requirements.
• Responsible for maintenance of important documents, files and records in an organized manner.
• Responsible for keeping all the stationary items in the organization up to date and order for fresh stock.
• To co-ordinate with all the internal as well as external customers regarding their telephone messages and any other issues & responsible for attending a visitor or customer present at office.
• Responsible for providing information about the services of the organization.
• Actively builds awareness of the Brand amongst clients
• Provides and ensures high-quality customer service. Receives and resolves client feedbacks complaints in a manner consistent with company policy. Makes management aware of any complaints.
• Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.
• Attending meetings and trainings as per requirement.

Desired Candidates should have

• Should have a bachelors degree
• 2-year experience in customer service, front desk or other related professional area
• Proficient in the English language (verbal & written)
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer handling related experience of at least an year is necessary
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Understanding of sales performance metrics
• A team player with high level of dedication
• Ability to work under strict deadlines
• Full comprehension of office management systems including MS Office and procedures
• Should be result-orientated and able to work under pressure for all work done on time.