Front Office Executive

Minivet System LLP; Kolkata District; On-site; INR 200,000 - 280,000; Full time

Job summary

Minivet System LLP in Kolkata is seeking a Front Office Executive to manage front-office activities, handle incoming calls, maintain attendance and call records, and support the business development and marketing team through regular follow-ups with prospective contacts.

The ideal candidate will have good English communication, a confident personality, basic computer knowledge, and an interest in business development and software products.

Qualifications

• Good English communication and interpersonal skills.
• Confident and professional telephone communication.
• Ability to communicate with business owners, decisionmakers and prospective customers.
• Basic knowledge of MS Office / Google Workspace and computer operations.
• Good record-keeping and organizational skills.

Responsibilities

• Maintain and update the daily attendance records of employees.
• Attend and manage incoming calls received on the office landline and official mobile phone.
• Handle incoming calls professionally and direct them to the appropriate department or employee.
• Make outbound cold calls to targeted business contacts to introduce and promote the company's software products and services.
• Explain basic information about the company's software products to prospective customers.
• Maintain accurate call records and contact details of all prospects.
• Regularly follow up with prospective business contacts through calls and other appropriate communication channels.
• Understand the requirements and interests of prospects and identify potential business opportunities.
• Try to convert interested contacts into qualified leads for the sales/business development team.
• Maintain proper records of follow-up activities, responses, requirements and lead status.
• Coordinate with the Marketing and Business Development teams regarding prospective leads.
• Prepare and share regular updates on calling activities, follow-ups and lead generation.
• Perform other front-office and administrative responsibilities as assigned by the management.

Skills

English fluency

Phone etiquette

MS Office

Google Workspace

Record keeping

Education

Bachelor’s degree (any field)

Tools

MS Office

Google Workspace

Job description

Job Position : Front Office Executive

Job Summary

We are looking for a Front Office Executive who will be responsible for managing the front-office activities, handling incoming calls, maintaining attendance and call records, and supporting the business development and marketing team through regular follow-ups with prospective business contacts.

The ideal candidate should have good communication skills, a confident personality, basic computer knowledge, and an interest in business development and software products.

Requirements:

• Good English communication and interpersonal skills.
• Confident and professional telephone communication.
• Ability to communicate with business owners, decisionmakers and prospective customers.
• Basic knowledge of MS Office / Google Workspace and computer operations.
• Good record-keeping and organizational skills.
• Ability to maintain call and lead records accurately.
• Good follow-up and relationship-building skills.
• Self-motivated and target-oriented approach.
• Ability to work independently as well as in a team.

Responsibilities

• Maintain and update the daily attendance records of employees.
• Attend and manage incoming calls received on the office landline and official mobile phone.
• Handle incoming calls professionally and direct them to the appropriate department or employee.
• Make outbound cold calls to targeted business contacts to introduce and promote the company's software products and services.
• Explain basic information about the company's software products to prospective customers.
• Maintain accurate call records and contact details of all prospects.
• Regularly follow up with prospective business contacts through calls and other appropriate communication channels.
• Understand the requirements and interests of prospects and identify potential business opportunities.
• Try to convert interested contacts into qualified leads for the sales/business development team.
• Maintain proper records of follow-up activities, responses, requirements and lead status.
• Coordinate with the Marketing and Business Development teams regarding prospective leads.
• Prepare and share regular updates on calling activities, follow-ups and lead generation.
• Perform other front-office and administrative responsibilities as assigned by the management.

Qualifications

• Any Graduate from a recognized university.
• Candidates with a background in Business Administration, Marketing, Commerce or related fields will be preferred.
• Freshers with good communication skills are welcome to apply.

The candidate should be polite, confident, disciplined and proactive, with the ability to communicate professionally over the phone. The role is suitable for someone who is interested in developing a career in front-office operations, tele-calling, lead generation, marketing and business development.

Experience

0-2 years

Number of Openings

1

Job Location

Kolkata