Front Desk Executive & Customer Support

Sai Bhagabati Multi Projects Private Limited; Khordha; On-site; INR 240,000 - 420,000; Full time

Job summary

Sai Bhagabati Multi Projects Private Limited in Bhubaneswar seeks a proactive Front Desk & Sales Associate to greet visitors, handle phone orders, and make outbound calls to commercial clients to grow the customer base.

You will coordinate with the logistics team, process orders, resolve inquiries, and maintain accurate customer records in Excel, delivering courteous, punctual service to vendors, delivery partners, and clients.

Qualifications

• Excellent oral communication and tele-calling skills.
• Basic coordination and multi-tasking abilities.
• Basic computer literacy including MS Excel and Email.
• Punctual, organized, and client-focused.

Responsibilities

• Greet office visitors and maintain a tidy front office.
• Handle incoming calls and place outbound calls to clients.
• Resolve customer inquiries and billing questions promptly.
• Coordinate with logistics and maintain customer records in Excel.

Skills

Telecalling

Multi-tasking

MS Excel

Client focus

Tools

WhatsApp for Business

Email

Job description

Location: Bhubaneswar

Job Type: Full-time

Experience: 1-3 Years

Job Brief

We are seeking a energetic Front Desk & Sales Associate to oversee incoming visitors, handle phone orders, and make prospective calls to commercial clients (offices, event managers, retailers) to grow our customer base.

Key Responsibilities

• Front Office: Greet office visitors, vendors, and delivery partners, maintaining a clean front office environment.
• Order Processing & Telecalling: Handle incoming call and place outbound calls to prospective commercial clients.
• Customer Care: Resolve customer inquiries, complaints, and billing questions promptly over the phone.
• Dispatch Coordination: Coordinate with logistics/dispatch team to ensure timely order delivery to clients. Database Management: Keep accurate records of customer accounts, repeat orders, payment follow-ups, and call logs in Excel.

Requirements & Skills

• Excellent oral communication and tele-calling skills.
• basic coordination and multi-tasking skills (balancing phone calls and walk-in visitors).
• Basic computer literacy (MS Excel, Email, WhatsApp for Business).
• * Punctual, organized, and client-focused.