Front Desk Executive cum Telecaller

Orane International; New Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Orane International in India is seeking a proactive Front Desk Executive to greet visitors, manage inquiries, and coordinate center operations.

You will handle telecalling and admissions support, maintain CRM records, schedule counselling sessions, and assist the admissions team in achieving enrollment targets.

The role requires a graduate with 1-3 years of front desk or customer service experience, excellent English and local language skills, and a presentable, professional demeanor.

Qualifications

• Graduate in any discipline.
• 1–3 years of experience in front desk, telecalling, or customer service.
• Excellent communication in English and local language.
• Presentable personality with strong interpersonal skills.
• Basic computer knowledge (MS Office, CRM tools).

Responsibilities

• Front Desk Management: Welcome and assist walk-in students, parents, and visitors professionally.
• Telecalling & Admissions Support: Handle inbound and outbound calls to prospective students; follow up on leads and convert inquiries into admissions.
• Sales & Coordination: Support the admissions team in achieving enrollment targets; assist in planning and executing promotional activities and campaigns; coordinate with internal teams for smooth admission processes.

Skills

Front desk management

Telecalling

Customer service

English communication

MS Office

CRM tools

Education

Graduate

Tools

CRM tools

Job description

Key Responsibilities

• Front Desk Management:
• Welcome and assist walk-in students, parents, and visitors professionally
• Manage front office operations including calls, emails, and inquiries
• Maintain visitor records, student databases, and center documentation
• Ensure a positive and professional brand experience at the center
• Telecalling & Admissions Support:
• Handle inbound and outbound calls to prospective students
• Follow up on leads and convert inquiries into admissions
• Provide accurate information about courses, fees, and career opportunities
• Schedule counselling sessions and coordinate with counsellors
• Maintain call records and update CRM regularly
• Sales & Coordination:
• Support the admissions team in achieving enrollment targets
• Assist in planning and executing promotional activities and campaigns
• Coordinate with internal teams for smooth admission processes

Candidate Profile

• Graduate in any discipline
• 1-3 years of experience in front desk, telecalling, or customer service (education/beauty & wellness preferred)
• Excellent communication skills in English and local language
• Presentable personality with strong interpersonal skills
• Basic computer knowledge (MS Office, CRM tools).
• Location - Punjab, Haryana.