Admissions Telle-caller Executive

Sagebrook International School Hyderabad; Hyderabad; On-site; INR 350,000 - 600,000; Full time

Job summary

Sagebrook International School Hyderabad is seeking an admission counselor to handle inbound calls from prospective students, generate leads for enrollment, and guide families through the admissions process.

You will provide accurate information about courses, schedule appointments, and follow up via phone or email while maintaining high professionalism and pursuing team sales targets.

Qualifications

• 2-4 years in BPO/Call Centre, preferably admissions or telesales.
• Excellent English communication (written & spoken).
• CRM experience for lead management and tracking.
• Strong ability to convert leads into paying customers through counseling.

Responsibilities

• Handle inbound calls from prospective students to generate leads for admission counseling services.
• Provide accurate information about courses offered by the institution to interested candidates.
• Schedule appointments with potential clients and follow up on their queries via phone or email.
• Maintain a high level of professionalism while interacting with customers, ensuring excellent customer service standards.
• Collaborate with other team members to achieve sales targets and meet performance metrics.

Skills

English communication

CRM proficiency

Lead conversion

Admissions/telesales

Job description

Roles and Responsibilities

• Handle inbound calls from prospective students to generate leads for admission counseling services.
  
• Provide accurate information about courses offered by the institution to interested candidates.
  
• Schedule appointments with potential clients and follow up on their queries via phone or email.
  
• Maintain a high level of professionalism while interacting with customers, ensuring excellent customer service standards.
  
• Collaborate with other team members to achieve sales targets and meet performance metrics.
  

Desired Candidate Profile

• 2-4 years of experience in BPO/Call Centre environment, preferably in an admissions or telesales role.
  
• Excellent communication skills in English language (written & spoken).
  
• Proficiency in using CRM systems for lead management and tracking.
  
• Strong convincing power to convert leads into paying customers through effective counseling sessions.