Front Desk Operator

Purple Patch Education Llp; Surat; On-site; INR 150,000 - 190,000; Full time

Job summary

Purple Patch Education LLP in Surat seeks a front desk executive to manage reception, handle calls, messages, emails, and walk-ins, and share basic information on overseas education services and courses.

You will coordinate counselling appointments, demos, and coaching classes, maintain accurate records, and work with counsellors and admissions staff to guide students and parents through the admission process.

Qualifications

• Customer service orientation and approachable demeanor.
• Good communication and interpersonal skills.
• Professional appearance and grooming.
• Punctual and reliable.
• Ability to handle peak admission periods.
• Strong follow-up and coordination skills.
• Willingness to learn about overseas education and services.

Responsibilities

• Manage the front desk and ensure a smooth and organized reception experience.
• Attend incoming phone calls, WhatsApp messages, emails, and walk-in enquiries.
• Provide basic information about foreign education services, coaching programs, courses, batches, and schedules.
• Direct students/parents to the appropriate counsellor or department.
• Schedule and coordinate counselling appointments, meetings, demos, and coaching classes.
• Maintain accurate records of enquiries, appointments, and student details.
• Follow up with enquiries and appointments as instructed by the team.
• Coordinate with counsellors, trainers, admissions staff, and other departments.
• Inform students about counselling sessions, batches, seminars, and events.
• Handle basic queries and escalate when needed.
• Maintain attendance and front-office records.
• Assist with data entry, filing, scanning, printing, and other admin tasks.
• Maintain records of documents submitted by students.

Skills

Customer service

Patience

Professional appearance

Punctuality

Pressure management

Coordination

Willingness to learn

Job description

Role & responsibilities

• Manage the front desk and ensure a smooth and organized reception experience.
• Attend incoming phone calls, WhatsApp messages, emails, and walk-in enquiries.
• Provide basic information about foreign education services, coaching programs, courses, batches, and schedules.
• Understand student/parent requirements and direct them to the appropriate education counsellor or department.
• Schedule and coordinate counselling appointments, meetings, demo sessions, and coaching classes.
• Maintain accurate records of walk-in enquiries, phone enquiries, appointments, and student details.
• Follow up with enquiries and appointments as instructed by the counselling or management team.
• Coordinate with counsellors, trainers, admissions staff, and other departments for student-related requirements.
• Inform students about counselling sessions, coaching batches, seminars, workshops, events, and schedule changes.
• Handle basic student and parent queries and escalat when needed
• Maintain daily attendance and other required student/front-office records.
• Assist with data entry, filing, scanning, printing, photocopying, and other administrative activities.
• Maintain proper records of documents received from students and coordinate their submission to the concerned team.
• Ensure the reception, waiting area, counselling rooms, and common areas are neat and presentable.
• Maintain confidentiality of student, parent, and company information.
• Assist in coordinating seminars, student events, orientation sessions, and promotional activities.
• Support the management team with day-to-day administrative and coordination tasks.
• Ensure all front-desk activities are completed accurately and on time.

Preferred candidate profile

• Customer-service oriented and approachable.
• Patient and comfortable interacting with people.
• Well-groomed and professional.
• Punctual and responsible.
• Able to work under pressure during peak admission periods.
• Strong follow-up and coordination skills.
• Willingness to learn about overseas education, coaching programs, and company services.