Front Desk Administrator

M/S Dikshant Educational Society; Dera Bassi; On-site; INR 180,000 - 300,000; Full time

Job summary

M/S Dikshant Educational Society in Derabassi invites a proactive front office executive to be the first point of contact for parents, students and visitors. You will handle admission inquiries, coordinate with prospective families and ensure timely, courteous communication.

The role requires strong English, good email writing skills and the ability to multitask in a busy school environment while maintaining organized front office records and collaborating with different departments.

Qualifications

• Graduate with excellent communication and interpersonal skills.
• Strong spoken and written English, with good email drafting skills.
• Well-organised, responsive and able to multitask effectively.
• Prior experience in school front office, admissions or customer-facing roles preferred.
• Candidates should be comfortable working at the Derabassi location.

Responsibilities

• Be the first point of contact for parents, students, visitors and prospective families.
• Handle admission enquiries, follow-ups and coordination with prospective parents.
• Respond to parent and student concerns, ensuring timely resolution or escalation.
• Manage phone calls, emails, enquiries and appointments professionally and promptly.
• Draft and respond to emails and routine correspondence.
• Maintain accurate front-office records and documentation.
• Coordinate with different departments for smooth and timely communication.
• Support school events, meetings and other administrative requirements.
• Create a warm, welcoming and professional experience for every visitor and parent.

Skills

Communication

Interpersonal skills

English proficiency

Customer-facing

Organisational skills

Phone etiquette

Education

Graduate

Tools

MS Office

School management software

Job description

Key Roles & Responsibilities:

• Be the first point of contact for parents, students, visitors and prospective families.
• Handle admission enquiries, follow-ups and coordination with prospective parents.
• Respond to parent and student concerns, ensuring timely resolution or escalation.
• Manage phone calls, emails, enquiries and appointments professionally and promptly.
• Draft and respond to emails and routine correspondence.
• Maintain accurate front-office records and documentation.
• Coordinate with different departments for smooth and timely communication.
• Support school events, meetings and other administrative requirements.
• Create a warm, welcoming and professional experience for every visitor and parent.

Preferred Candidate Profile:

• Graduate with excellent communication and interpersonal skills.
• Strong spoken and written English, with good email drafting skills.
• Warm, courteous, confident and presentable.
• Well-organised, responsive and able to multitask effectively.
• Comfortable interacting with parents, students and visitors.
• Good computer skills, including MS Office, email and school management systems.
• Prior experience in school front office, admissions or customer-facing roles preferred.
• Proactive, empathetic and solution-oriented, with a strong sense of ownership.
• Candidates should be comfortable working at the Derabassi location.