Tele Counsellor

International Institute Of Financial Markets; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

International Institute Of Financial Markets is seeking a counselling officer to handle a high-volume mix of inbound and outbound calls. You will guide students and parents, recommend entrance exam prep programs, and explain fees, batches, and admission processes.

You will maintain CRM data and chase daily revenue targets while building strong relationships through the admission journey. The role requires strong English and Hindi communication skills, the ability to multi-task, and a proactive

Qualifications

• Graduate in any discipline with good communication skills.
• 1–3 years in tele-sales, counselling, inside sales, education sales, or admissions.
• Freshers with excellent communication and convincing skills may be considered.
• Excellent English and Hindi communication ability.
• Strong interpersonal, counselling, negotiation and objection-handling skills.
• Target-oriented with focus on sales conversion and revenue generation.
• Comfortable making a high volume of calls and consistent follow-up.
• Basic knowledge of CRM, MS Excel and communication tools.

Responsibilities

• Handle inbound and outbound calls to students and parents from company-generated leads.
• Understand students’ academic goals and recommend programs like IPMAT, CLAT, CUET, BBA, Law, Hotel Management, Mass Communication, etc.
• Conduct telephonic counselling and explain course details, benefits, fee structure, batches and admission process.
• Follow up regularly with prospective students and parents to drive admission conversions.
• Maintain accurate lead information and conversion status in CRM/MIS.
• Achieve daily, weekly and monthly admission and revenue targets.
• Handle objections professionally regarding fees, course selection and timing.
• Build strong relationships with students and parents through counselling and admission.
• Coordinate with academic and centre teams for demos, counselling, enrolment and onboarding.
• Generate references and explore opportunities for additional admissions.
• Ensure timely follow-up on all leads and maintain sales funnel discipline.
• Provide regular updates on lead status, conversions and revenue.

Skills

Excellent communication skills

Analytical skills

Marketing trend awareness

Creativity

Tech and social media savvy

Education

Graduate in any discipline

Tools

CRM

MS Excel

Communication tools

Job description

• Handle inbound and outbound calls to students and parents from company-generated leads.


• Understand students academic goals and recommend suitable preparation programs such as IPMAT, CLAT, CUET, BBA, Law, Hotel Management, Mass Communication, and other undergraduate entrance exams.


• Conduct effective telephonic counselling and explain course details, benefits, fee structure, batches, and admission process.


• Follow up regularly with prospective students and parents to drive lead conversion and admissions.


• Maintain accurate lead information, follow-ups, and conversion status in the CRM/MIS.


• Achieve assigned daily, weekly, and monthly admission and revenue targets.


• Handle objections related to fees, course selection, competition, timing, and other concerns professionally.


• Build strong relationships with students and parents throughout the counselling and admission process.


• Coordinate with academic and centre teams for demos, counselling sessions, enrolment, and onboarding.


• Generate references and explore opportunities for additional admissions through existing leads.


• Ensure timely follow-up on all assigned leads and maintain proper sales funnel discipline.


• Provide regular updates on lead status, conversions, pending follow-ups, and revenue.

Candidate Profile

• Graduate in any discipline


• 1–3 years of experience in tele-sales, counselling, inside sales, education sales, or admissions.


• Freshers with excellent communication and convincing skills may also be considered.


• Strong English and Hindi communication skills.


• Good interpersonal, counselling, negotiation, and objection-handling skills.


• Target-oriented with a strong focus on sales conversion and revenue generation.


• Comfortable making a high volume of calls and following up consistently.


• Basic knowledge of CRM, MS Excel, and communication tools.

Skills:

• Excellent communication skills


• Analytical skills and attention to detail.


• An understanding of marketing trends.


• Creativity and an ability to produce innovative and original ideas.


• Tech and social media savvy.

Personal characteristics:

• Confident, Highly motivated and energetic


• Resourceful and problem solver


• Honest in terms of efforts and intent


• Should be a good team player


• Ability to multitask


• Self- Driven and result oriented


• Team working skills.