Front Desk Receptionist

HarshNad International Pvt. Ltd.; Ahmedabad; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading education management firm is seeking an entry-level administrative professional in Ahmedabad. The role involves client reception, call management, and maintaining records, requiring fluency in English, Hindi, and Gujarati. Candidates must have at least 2 years of experience in a service industry, preferably in telecalling. Strong communication skills and proficiency in MS Office are essential for success in this position. Full-time employment is offered.

Qualifications

• 12th pass minimum; preferred graduate.
• 2+ years in service-based industry, preferably telecalling experience.
• Strong English, Hindi, and Gujarati communication skills.

Responsibilities

• Greet visitors and clients; direct them appropriately.
• Handle incoming calls; manage inquiries professionally.
• Schedule meetings and coordinate with HR.
• Maintain visitor logbook and office records.
• Follow up on leads; explain services and schedule appointments.
• Update CRM with call logs and lead status.

Skills

Fluent in English

Fluent in Hindi

Fluent in Gujarati

Strong communication skills

Interpersonal skills

Multitasking ability

Professional appearance

Proficiency in MS Office

Basic CRM skills

Proactive attitude

Education

Minimum 12th pass

Preferred graduate

Tools

MS Office

CRM software

Job description

Educational Qualification

Minimum 12th pass, preferred graduate.

Experience

2+ years in the service-based industry, preferably with telecalling experience.

Key Responsibilities

• Reception Duties
  • Client Greeting and Handling: Greet visitors and clients warmly; Direct them to the relevant department or staff member.
  • Call Management: Handle incoming calls and transfer to appropriate departments; Maintain a professional tone and resolve general inquiries.
  • Scheduling and Coordination: Manage meeting room bookings and schedules; Coordinate with HR or management for interviews or client meetings.
  • Record Maintenance: Maintain a visitor logbook and monitor office entries; Update and manage records of inquiries and feedback.
• Telecalling Duties
  • Lead Follow-Ups: Call prospective leads, explain services, and schedule appointments; Follow up with clients and ensure a seamless onboarding experience; Pitch basic services to interested clients when the sales team is unavailable.
  • Data Management: Update CRM with call logs, feedback, and lead status.

Key Qualities Required

• Fluent in English, Hindi, and Gujarati.
• Strong communication and interpersonal skills.
• Ability to multitask (reception and telecalling).
• Professional appearance and demeanor.
• Proficiency in MS Office and basic CRM software.
• A proactive attitude to engage with clients and staff.

Next Step (Mandatory): Complete this Pre-Screen Test within 48 hours. Applications without this test will not be considered.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Education Management