Front Desk Executive

Career Path HR Solution; Thane; On-site; INR 167,400 - 200,880; Full time

Job summary

Career Path HR Solution in Thane is seeking a Customer Relationship Executive (CRE) / Receptionist to manage front desk operations and deliver a welcoming experience to parents, students, and visitors.

The role involves handling inquiries via phone, email, and messages, guiding applicants through admissions, and coordinating with internal teams to ensure a smooth admissions process. Fresh graduates with strong communication are encouraged to apply.

Qualifications

• Graduate preferred; 0-2 years experience acceptable.
• Strong verbal and written communication required.
• Professional, customer-focused demeanor.
• Proficient with MS Office and records management.

Responsibilities

• Welcome and assist parents, students, and visitors professionally.
• Manage the front desk; ensure positive visitor experience.
• Handle calls, emails, WhatsApp messages, and walk-ins.
• Schedule appointments and maintain visitor register.
• Respond to admission enquiries and guide parents through process.
• Coordinate admissions, appointments, and follow-ups.
• Maintain student records and admission docs.
• Follow up to maximize enquiry conversions.
• Coordinate with internal teams for smooth admissions.
• Perform general admin and front office duties.
• Maintain records and documentation.
• Support daily office operations.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

Customer-centric

Education

Graduate degree

Tools

MS Office

Job description

Job Title: Customer Relationship Executive (CRE) / Receptionist (Front Desk)

Location: Thane

Experience: 0-2 Years

Salary: ₹15,000-18,000 per Month

Qualification: Graduate (Preferred)

About The Role

We are looking for a Customer Relationship Executive (CRE) / Receptionist to be the face of our organization and deliver an exceptional experience to parents, students, and visitors. The ideal candidate will manage front desk operations, admissions enquiries, appointments, and administrative support while ensuring smooth day-to-day operations.

Key Responsibilities

Front Desk Operations

• Welcome and assist parents, students, and visitors professionally.
• Manage the front desk and ensure a positive visitor experience.
• Handle incoming calls, emails, WhatsApp messages, and walk-in enquiries.
• Schedule appointments and maintain the visitor register.

Admissions & Customer Support

• Respond to admission enquiries and guide parents through the admission process.
• Coordinate with parents regarding admissions, appointments, and follow-ups.
• Maintain student records and admission documentation.
• Ensure timely follow-ups to maximize enquiry conversions.

Administration & Coordination

• Coordinate with internal teams to ensure a seamless admission process.
• Perform general administrative and front office duties.
• Maintain accurate records and documentation.
• Support daily office operations as required.

Desired Candidate Profile

Educational Qualification

• Graduate preferred (10+2 may also be considered based on experience).

Experience

• 0-2 years of experience in Reception, Front Desk, Customer Service, Admissions, or Administration.
• Freshers with excellent communication skills are welcome to apply.

Required Skills

• Excellent verbal and written communication skills.
• Pleasant personality with a customer-centric approach.
• Basic knowledge of MS Office.
• Strong interpersonal, coordination, and multitasking abilities.
• Professional attitude with good organizational skills.

What We Are Looking For

• A friendly and confident professional with excellent communication skills.
• Someone who enjoys interacting with parents and visitors.
• A proactive individual capable of handling front office operations efficiently.
• A team player committed to delivering an exceptional customer experience.