Receptionist/Front Office- Lower Parel, Mumbai

One Story; Mumbai; On-site; INR 167,000 - 391,000; Full time

Job summary

One Story in Mumbai is seeking a warm, organized receptionist to be the first point of contact for customers and visitors. You will manage front-desk operations, calls, appointments, and queries, maintaining a professional environment.

The role requires strong communication, presentable appearance, and proficiency in MS Office; experience in front office or customer service is preferred.

Qualifications

• Graduate or equivalent qualification preferred.
• 2–5 years of experience in Reception, Front Office, or Customer Service.
• Excellent communication and interpersonal skills.
• Presentable, confident, and customer-focused.
• Proficiency in MS Office and basic computer operations.
• Ability to multitask and work professionally under pressure.

Responsibilities

• Greet and assist customers and visitors professionally.
• Handle incoming calls, inquiries, and messages.
• Coordinate appointments and service requests.
• Maintain the reception area and front-desk documentation.
• Manage couriers and deliveries.
• Support daily administrative and operational activities.
• Assist with billing, feedback collection, and basic reporting.
• Handle customer queries and coordinate with relevant departments.

Skills

Good communication

Front office

Couriers handling

Customer service

Computer operations

Office operations

Administrative tasks

Education

Graduate or equivalent

Tools

MS Office

Basic computer operations

Job description

Job Summary

We are looking for a warm, organized, and customer-oriented

We are looking for a warm, organized, and customer-oriented Receptionist / Front Office Executive to serve as the first point of contact for customers and visitors. The candidate will manage front-desk operations, calls, appointments, customer queries, and administrative coordination while maintaining a professional environment.

Key Responsibilities

• Greet and assist customers and visitors professionally.
• Handle incoming calls, inquiries, and messages.
• Coordinate appointments and service requests.
• Maintain the reception area and front-desk documentation.
• Manage couriers and deliveries.
• Support daily administrative and operational activities.
• Assist with billing, feedback collection, and basic reporting.
• Handle customer queries and coordinate with relevant departments.

Requirements

• Graduate or equivalent qualification preferred.
• 2–5 years of experience in Reception, Front Office, or Customer Service.
• Excellent communication and interpersonal skills.
• Presentable, confident, and customer-focused.
• Proficiency in MS Office and basic computer operations.
• Ability to multitask and work professionally under pressure.

Skills: good communication,front office,couriers,customer service,computer operations,office,operations,administrative