Front Office Executives: Thane_Mumbai

Life Force; Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

A healthcare service provider is seeking Front Office Executives in Mumbai. The ideal candidate will have 2-3 years of experience in customer service, managing patient inquiries, and performing administrative tasks. Responsibilities include greeting patients, handling telephone queries, and ensuring high-quality customer relations. Candidates should be presentable with good English communication skills. This position also demands a flexible and adaptable approach to customer care.

Qualifications

• 2-3 years of relevant experience in a front office or customer service role.
• Ability to handle customer complaints and inquiries effectively.
• Strong organizational skills and ability to perform administrative tasks.

Responsibilities

• Greet patients/customers and manage their registrations.
• Answer telephone queries and set appointments.
• Provide high-quality customer relations and resolve complaints.

Skills

Presentable

Good in English communication

Job description

Front Office Executives: Thane, Mumbai

Shift: 11am to 08pm (Monday Weekly Off)

Experience: 2-3 years

Location: Thane, Mumbai

Responsibilities

• Greetings, registers, and attends to patients/customers.
• Answers telephone and customer queries.
• Transmits and receives telephone messages and sets appointments.
• Make and confirm appointments.
• Provides and ensures high-quality customer relations. Receives and resolves customer complaints in a manner consistent with company policy.
• Answers inquiries pertaining to services, registration of customers, requirements at the clinics, information sharing regarding prices & packages and travel directions & guidance to customer.
• Front desk Administration task.
• Flexible, adaptable, quick learner, independent and willing to travel extra mile.
• Grooming and maintaining the office and self-hygiene is essential daily.

Skills

Presentable & Good in English communication