Front Desk Executive

Anand Niketan International; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Anand Niketan International in Ahmedabad district, Gujarat, is seeking a warm and professional Front Desk Executive to be the first point of contact for students, parents, visitors, and staff. You will manage the front office and ensure a welcoming, courteous experience.

The role requires excellent communication, organisational skills, and the ability to handle multiple inquiries with tact. You will coordinate with various departments to support smooth school operations.

Qualifications

• Excellent communication and interpersonal skills.
• Pleasant, confident, and professional personality.
• Strong organisational and multitasking abilities.
• Good telephone etiquette.
• Ability to handle parents and visitors with patience and sensitivity.
• Good attention to detail.
• Ability to maintain confidentiality.
• Calm and composed under pressure.
• Team-oriented and willing to take initiative.

Responsibilities

• Manage the school reception and front desk operations.
• Greet and assist parents, visitors, vendors, and other stakeholders professionally.
• Handle incoming calls, messages, emails, and general enquiries.
• Attend to parent and visitor queries and direct them to the appropriate department or staff member.
• Maintain visitor records, appointments, and front-office documentation.
• Coordinate with teachers, coordinators, administration, transport, security, and other departments as required.
• Follow and implement school procedures related to student entry, exit, early dispersal, and visitor management.
• Assist parents with general school-related information and communication.
• Maintain confidentiality of student, parent, and school information.
• Support administrative tasks, documentation, printing, scanning, and other front-office requirements.
• Ensure the reception area remains organised, presentable, and welcoming.
• Handle situations calmly and courteously, especially during busy school hours.
• Support the school administration during events, meetings, admissions, and other school activities.

Skills

Communication

Interpersonal skills

Organisation

Telephone etiquette

Patience with visitors

Attention to detail

Confidentiality

Calm under pressure

Team player

Job description

Job Summary

We are looking for a warm, professional, and well-organised Front Desk Executive to be the first point of contact for students, parents, visitors, staff, and external stakeholders. The candidate will be responsible for managing the front office efficiently while ensuring a welcoming, courteous, and professional experience for everyone entering or contacting the school.

Key Responsibilities

• Manage the school reception and front desk operations efficiently.
• Greet and assist parents, visitors, vendors, and other stakeholders professionally.
• Handle incoming calls, messages, emails, and general enquiries.
• Attend to parent and visitor queries and direct them to the appropriate department or staff member.
• Maintain visitor records, appointments, and front-office documentation.
• Coordinate with teachers, coordinators, administration, transport, security, and other departments as required.
• Follow and implement school procedures related to student entry, exit, early dispersal, and visitor management.
• Assist parents with general school-related information and communication.
• Maintain confidentiality of student, parent, and school information.
• Support administrative tasks, documentation, printing, scanning, and other front-office requirements.
• Ensure the reception area remains organised, presentable, and welcoming.
• Handle situations calmly and courteously, especially during busy school hours.
• Support the school administration during events, meetings, admissions, and other school activities.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Pleasant, confident, and professional personality.
• Strong organisational and multitasking abilities.
• Good telephone etiquette.
• Ability to handle parents and visitors with patience and sensitivity.
• Good attention to detail.
• Ability to maintain confidentiality.
• Calm and composed under pressure.
• Team-oriented and willing to take initiative.