Front Desk Executive

Billabong High International School (BHIS); Mumbai; On-site; INR 180,000 - 320,000; Full time

Job summary

Billabong High International School (BHIS) in Mumbai is seeking a Front Desk Executive to ensure a positive first impression and smooth front-office operations. You will manage visitor flow, handle inquiries, support admissions, and maintain records with a professional, courteous approach.

The role requires 2–4 years of front desk experience, strong English skills, and proficiency in MS Office, plus a quick aptitude for school management software.

Qualifications

• Any Graduate or Post Graduate.
• 2–4 years of experience in a front desk, reception, or customer-facing role.
• Excellent command of English language (written and verbal).
• Proficiency in Microsoft Office and ability to quickly learn school management software.

Responsibilities

• Welcome and direct all visitors including parents, students, prospective families, and guests professionally.
• Handle all incoming calls and emails, address inquiries promptly, and route to the appropriate department or staff.
• Assist with administrative tasks including maintaining school records, student files, and document management.
• Coordinate appointments for parents, students, and staff with teachers and administrators.
• Provide information on school programmes, curriculum, admissions process, extracurricular activities, and events.
• Address and resolve queries, concerns, or complaints from parents, students, or visitors professionally and courteously.
• Monitor entrance area for security protocol compliance, maintain visitor logs, and ensure student and staff safety.
• Support the admissions team with scheduling tours, assisting enrolment procedures, and providing information to prospective families.
• Receive, sort, and distribute incoming mail, packages, and deliveries to appropriate recipients.
• Maintain a clean, organised, and professional front desk area with updated school promotional materials.

Skills

Front desk experience

Customer service

English proficiency

MS Office

Education

Graduate or Postgraduate

Tools

Microsoft Office

School Management Software

Job description

The Front Desk Executive will serve as the central point of contact for all school stakeholders, creating a positive first impression and ensuring smooth front-office operations including visitor management, communications, admissions support, and administrative tasks.

• Welcome and direct all visitors including parents, students, prospective families, and guests professionally.
• Handle all incoming calls and emails, address inquiries promptly, and route to the appropriate department or staff.
• Assist with administrative tasks including maintaining school records, student files, and document management.
• Coordinate appointments for parents, students, and staff with teachers and administrators.
• Provide information on school programmes, curriculum, admissions process, extracurricular activities, and events.
• Address and resolve queries, concerns, or complaints from parents, students, or visitors professionally and courteously.
• Monitor entrance area for security protocol compliance, maintain visitor logs, and ensure student and staff safety.
• Support the admissions team with scheduling tours, assisting enrolment procedures, and providing information to prospective families.
• Receive, sort, and distribute incoming mail, packages, and deliveries to appropriate recipients.
• Maintain a clean, organised, and professional front desk area with updated school promotional materials.

Qualifications & Experience:

• Any Graduate or Post Graduate.
• 2–4 years of experience in a front desk, reception, or customer-facing role.
• Excellent command of English language (written and verbal).
• Proficiency in Microsoft Office and ability to quickly learn school management software.