Front Office Executive

Minerva School; Simhachalam Hill; On-site; INR 180,000 - 240,000; Full time

Job summary

Minerva School is seeking a confident Front Office Executive to be the welcoming face for students, parents, visitors, and staff. The role focuses on delivering a positive experience and ensuring smooth front-office operations in a school setting.

You will manage front-desk tasks, respond to enquiries, coordinate with multiple departments, and maintain records with professionalism and confidentiality. Prior school/front-office experience is preferred, with strong MS Office/Google Workspace

Qualifications

• Bachelor’s degree or equivalent qualification.
• Excellent verbal and written communication skills.
• Pleasant personality with strong interpersonal and customer-service skills.
• Good knowledge of MS Office / Google Workspace and basic computer operations.
• Ability to communicate confidently with parents, students, and staff.
• Strong organisational skills and attention to detail.
• Prior experience in a school, educational institution, front office, reception, or customer-facing role is preferred.

Responsibilities

• Welcome and assist parents, students, visitors, and other stakeholders with professionalism and courtesy.
• Handle front-desk operations, calls, enquiries, appointments, and visitor management.
• Provide accurate information regarding school activities, admissions, schedules, and general enquiries.
• Coordinate with academic, administration, transport, and other departments to address parent and student requirements.
• Maintain visitor records, communication logs, and other front-office documentation.
• Support the admissions and enquiry process by responding to prospective parents and guiding them appropriately.
• Handle parent concerns and requests politely, ensuring timely coordination and follow-up.
• Assist with school events, meetings, and other administrative activities whenever required.
• Maintain a welcoming, organised, and professional reception environment.
• Follow Minerva’s standards of communication, discipline, confidentiality, and customer service.

Skills

Communication

Interpersonal skills

Customer service

Reception

Organization

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

We are looking for a confident, warm, and well-organised Front Office Executive to be the welcoming face of Minerva. The role involves creating a positive experience for students, parents, visitors, and staff while ensuring smooth and professional front-office operations.

Role & responsibilities

• Welcome and assist parents, students, visitors, and other stakeholders with professionalism and courtesy.
• Handle front-desk operations, calls, enquiries, appointments, and visitor management.
• Provide accurate information regarding school activities, admissions, schedules, and general enquiries.
• Coordinate with academic, administration, transport, and other departments to address parent and student requirements.
• Maintain visitor records, communication logs, and other front-office documentation.
• Support the admissions and enquiry process by responding to prospective parents and guiding them appropriately.
• Handle parent concerns and requests politely, ensuring timely coordination and follow-up.
• Assist with school events, meetings, and other administrative activities whenever required.
• Maintain a welcoming, organised, and professional reception environment.
• Follow Minervas standards of communication, discipline, confidentiality, and customer service.

Preferred candidate profile

• Bachelors degree or equivalent qualification.
• Excellent verbal and written communication skills.
• Pleasant personality with strong interpersonal and customer-service skills.
• Good knowledge of MS Office / Google Workspace and basic computer operations.
• Ability to communicate confidently with parents, students, and staff.
• Strong organisational skills and attention to detail.
• Prior experience in a school, educational institution, front office, reception, or customer-facing role is preferred.