Front Desk Associate

Lodha; Thane; On-site; INR 350,000 - 550,000; Full time

Job summary

Vedvana Wellness is seeking a Front Desk Executive to manage guest interactions, reservations, and check-in/check-out processes, ensuring a seamless arrival and departure for every guest. The role emphasizes exceptional service in a wellness-focused hospitality environment.

The ideal candidate will have 3–5 years of Front Office or guest services experience, strong communication, and proficiency in MS Office and reservation systems, with the ability to coordinate across departments and upsell

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 3–5 years of experience in Front Office or guest services within hospitality, wellness, healthcare, or resort industries.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and reservation systems.

Responsibilities

• Welcome guests and ensure a seamless arrival and departure experience.
• Handle guest check-ins, check-outs, room allocations, and registration formalities.
• Address guest inquiries, requests, and concerns promptly and professionally.
• Maintain a high level of guest satisfaction through personalized service.
• Manage room and wellness program bookings through phone, email, walk-ins, and online platforms.
• Provide information on wellness packages, therapies, facilities, and services.
• Assist in converting inquiries into bookings through follow-ups.
• Coordinate with Pre-Sales, Ayurveda, and Operations teams for guest requirements.
• Coordinate with Housekeeping, Ayurveda, Kitchen, F&B, and Maintenance departments.
• Maintain guest records, billing details, and reservation information.
• Process guest payments, invoices, receipts, and cash handling records.
• Prepare daily occupancy, arrivals, departures, and guest feedback reports.
• Handle incoming calls, emails, and guest communications efficiently.
• Maintain professional communication standards.
• Upsell wellness programs and services.
• Ensure confidentiality of guest information.

Skills

Verbal communication

Written communication

Interpersonal skills

Guest handling

MS Office

Reservation systems

Organizational skills

Multitasking

Shift work

Education

Bachelor's degree in Hospitality Management or related field

Tools

MS Office (Excel/Word/Outlook)

Hotel/resort reservation systems

Job description

Job Title: Front Desk Executive

Department: Operations Front Office

Reports To: Front Desk Manager / Assistant Front Office Manager Industry: Wellness / Hospitality

Location: Vedvana Wellness

Job Summary :

Vedvana Wellness is seeking a professional, customer-focused, and well-groomed Front Desk Executive with 35 years of experience in hospitality, wellness, resort, or healthcare environments. The incumbent will be responsible for managing guest interactions, reservations, check-ins, check-outs, inquiries, and ensuring an exceptional guest experience from arrival to departure. The role requires excellent communication skills, attention to detail, and a service-oriented mindset aligned with Vedvana's wellness philosophy.

Key Responsibilities:

Guest Relations & Front Office Operations

• Welcome guests warmly and ensure a seamless arrival and departure experience.
• Handle guest check-ins, check-outs, room allocations, and registration formalities.
• Address guest inquiries, requests, and concerns promptly and professionally.
• Maintain a high level of guest satisfaction through personalized service.

Reservations & Sales Support

• Manage room and wellness program bookings through phone calls, emails, walk-ins, and online platforms.
• Provide detailed information about wellness packages, therapies, facilities, and services.
• Assist in converting inquiries into confirmed bookings through effective follow-ups.
• Coordinate with the Pre-Sales, Ayurveda, and Operations teams for guest requirements.

Coordination & Administration

• Coordinate with Housekeeping, Ayurveda, Kitchen, F&B, and Maintenance departments to ensure smooth guest experiences.
• Maintain accurate guest records, billing details, and reservation information.
• Process guest payments, invoices, receipts, and maintain cash handling records.
• Prepare daily reports related to occupancy, arrivals, departures, and guest feedback.

Communication & Service Excellence

• Handle incoming calls, emails, and other guest communications efficiently.
• Maintain professional communication standards in accordance with Vedvana's guidelines.
• Upsell wellness programs, therapies, and value-added services wherever appropriate.
• Ensure confidentiality of guest information and records.

Compliance & Operational Standards

• Follow all Front Office SOPs and organizational policies.
• Maintain cleanliness, organization, and professionalism at the reception area.
• Support management in audits, events, and operational initiatives.

Qualifications & Skills

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• 3–5 years of experience in Front Office, Guest Relations, Reception, or Customer Service within hospitality, wellness, healthcare, or resort industries.
• Excellent verbal and written communication skills.
• Strong interpersonal and guest-handling abilities.
• Proficiency in MS Office (Excel, Word, Outlook).
• Knowledge of hotel/resort reservation systems will be an added advantage.
• Strong organizational and multitasking skills.
• Ability to work in shifts and handle high guest volumes professionally.