Reservation | Team Coordinator

Ananda In The Himalayas; New Delhi; On-site; INR 250,000 - 550,000; Full time

Job summary

Ananda In The Himalayas in Delhi is seeking a guest relations professional to manage reservations, handle guest inquiries, and deliver exceptional service in line with our wellness resort standards. You will liaise with Front Office, Sales, and Wellness teams, update records in the PMS & CRM, and build relationships with regular guests to encourage repeat visits.

The ideal candidate has a hotel management credential and 2–3+ years of experience, excellent communication, and the ability to work

Qualifications

• Bachelor’s Degree or Diploma in Hotel Management or related field
• Strong communication and presentation skills
• 2-3+ years of experience

Responsibilities

• Handle daily tasks and workloads like incoming guest calls & emails and provide information about hotel services in accordance with established standards.
• Ensure all reservations, enquiries, and special requests are accurately processed & confirmed in line with company policies.
• Educate guests and key prospects on Ananda’s philosophy and wellness offerings while addressing their individual needs.
• Provide excellent customer service by handling complex inquiries and requests.
• Maintains a professional and courteous approach during guest interactions.
• Maintain a high level of communication with the Front Office, Sales, and Wellness team.
• Maintain accurate records and generate reports related to reservations, occupancy, and revenue as needed.
• Ability to work under pressure and handle high volumes of work during peak periods.
• Build and maintain strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
• Assist guests with reservation bookings via phone and email, ensuring accurate and up-to-date records are maintained in the PMS & CRM.
• Proactively follow up and engage with guests throughout their journey at Ananda to enhance their overall experience.
• Adopts a creative approach to generate & close the business.
• Is willing to take on challenging opportunities and shall be open to innovative ideas to work towards organization goals and targets.
• Effective in identifying, analysing and solving problems.

Skills

Strong communication

Presentation skills

Customer service

Education

Bachelor’s Degree or Diploma in Hotel Management or related field

2-3+ years of experience

Job description

• Bachelor’s Degree or Diploma in Hotel Management or a Related field
• Strong communication and presentation skills
• 2-3 plus years of experience

DUTIES AND RESPONSIBILITIES:

• Handle daily tasks and workloads like incoming guest calls & emails and provide information about hotel services in accordance with established standards.
• Ensure all reservations, enquiries, and special requests are accurately processed & confirmed in line with company policies.
• Educate guests and key prospects on Ananda’s philosophy and wellness offerings while addressing their individual needs.
• Provide excellent customer service by handling complex inquiries and requests.
• Maintains a professional and courteous approach during guest interactions.
• Maintain a high level of communication with the Front Office, Sales, and Wellness team.
• Maintain accurate records and generate reports related to reservations, occupancy, and revenue as needed.
• Ability to work under pressure and handle high volumes of work during peak periods.
• Build and maintain strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
• Assist guests with reservation bookings via phone and email, ensuring accurate and up-to-date records are maintained in the Property Management System (PMS) & CRM.
• Proactively follow up and engage with guests throughout their journey at Ananda to enhance their overall experience.
• Adopts a creative approach to generate & close the business.
• Is willing to take on challenging opportunities and shall be open to innovative ideas to work towards organization goals and targets.
• Effective in identifying, analysing and solving problems.