Guest Relation Executive

HiLITE Group; Malappuram; On-site; INR 167,000 - 234,000; Full time

Job summary

HiLITE Group is seeking a friendly receptionist to welcome clients and assist visitors at its wellness center in Kerala. You will manage appointments, handle inquiries, and coordinate with therapists to ensure smooth operations.

Maintaining records, handling billing when needed, and upholding confidentiality are essential aspects of the role. The ideal candidate has a graduate degree and strong communication and interpersonal skills, with prior hospitality or premium guest services experience

Qualifications

• Graduate in any discipline with good communication and interpersonal skills.

Responsibilities

• Welcome and assist clients and visitors in a professional and courteous manner.
• Manage client appointments, bookings, cancellations, and rescheduling.
• Handle incoming calls, WhatsApp messages, and general inquiries.
• Provide clients with basic information about the wellness center's services and packages.
• Maintain client records, appointment schedules, and necessary documentation.
• Coordinate with therapists, wellness professionals, and other departments to ensure smooth operations.
• Manage billing, payment collection, and receipts, if required.
• Handle client feedback and direct complaints to the concerned team.
• Maintain cleanliness and organization of the reception area.
• Ensure confidentiality of client information and records.

Skills

Communication skills

Interpersonal skills

Customer service

Education

Graduate degree

Job description

Welcome and assist clients and visitors in a professional and courteous manner.

Manage client appointments, bookings, cancellations, and rescheduling.

Handle incoming calls, WhatsApp messages, and general inquiries.

Provide clients with basic information about the wellness center's services and packages.

Maintain client records, appointment schedules, and necessary documentation.

Coordinate with therapists, wellness professionals, and other departments to ensure smooth operations.

Manage billing, payment collection, and receipts, if required.

Handle client feedback and direct complaints to the concerned team.

Maintain cleanliness and organization of the reception area.

Ensure confidentiality of client information and records.

Qualifications

Graduate in any discipline, with good communication and interpersonal skills. Candidates with prior experience in the hospitality sector, wellness resorts, hotels, or premium guest services will be preferred.