Front Office Executive

Sri Sri Wellbeing; Delhi; On-site; INR 223,000 - 279,000; Full time

Benefits offered by this job

Health insurance

Paid sick time

Paid time off

Provident Fund

Job summary

Sri Sri Wellbeing in Delhi seeks a courteous Front Office Executive to be the first point of contact for clients and visitors. You will manage appointments, engage with clients, coordinate scheduling, and support basic billing and records with a calm, professional demeanor.

Ideal candidates excel in guest relations, front desk duties, and upselling wellness services while maintaining a tidy reception and accurate logs. In-person work, with health insurance and provident fund benefits.

Qualifications

• Bachelor's degree preferred.
• Experience in wellness/healthcare front office preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Front Desk Operations & Client Engagement: greet clients, attend to visitors, maintain a welcoming environment.
• Scheduling & Coordination: manage appointments, reminders, and day-to-day workflow with staff and vendors.
• Housekeeping & Facility Oversight: supervise cleanliness and maintain supplies.
• Communication & Client Support: answer calls/emails, collect testimonials, handle queries with empathy.
• Sales Support & Billing: guide wellness services, upsell plans, handle receipts and basic reporting.

Skills

Guest relations & communication

Front desk & appointment management

Patient care coordination

Sales & client retention

Education

Bachelor's degree

Job description

Job Summary: As the first point of contact for clients and visitors, the Front Office Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention to detail, and a customer-first attitude are essential for success.

Desired/Key Skills:

• Guest relations & communication,
• Front desk & appointment management,
• Patient care coordination,
• Sales & client retention

Roles and Responsibilities:

1. Front Desk Operations & Client Engagement

• Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.
• Handle walk-in inquiries and manage waiting areas for optimal comfort.
• Manage appointment bookings, cancellations, and rescheduling through internal systems.
• Ensure a positive customer experience throughout the client journey.
• Support client retention efforts through personalized engagement and timely follow- ups.

2. Scheduling & Coordination

• Coordinate treatment schedules with doctors, therapists, and wellness consultants.
• Send timely reminders for therapy appointments and follow-up consultations.
• Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
• Communicate with Ashram Admin and external partners/vendors where applicable.

3. Housekeeping & Facility Oversight

• Supervise housekeeping activities to maintain a clean, serene, and functional environment.
• Maintain and track inventory of therapy consumables and center supplies.
• Coordinate with vendors for regular procurement and service requirements.

4. Communication & Client Support

• Answer incoming calls, emails, and messages professionally and promptly.
• Getting testimonials from clients (google reviews, video and text testimonials)
• Address client queries and feedback with empathy and clarity.
• Maintain updated client records, therapy registers, and service logs.

5. Sales Support & Billing

• Guide clients on wellness services, therapy packages, and benefits.
• Support upselling of wellness plans, memberships, and retail products.
• Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.

Preferred Skills & Qualities

• Excellent verbal and written communication skills.
• Organized, proactive, and customer-focused mindset.
• Comfortable using basic software for scheduling and billing.
• Prior experience in wellness, hospitality, or healthcare front office roles preferred.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person