Resort Manager

Lodha; Thane; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Vedvana Wellness is seeking an experienced Resort Manager/General Manager to oversee all aspects of a premium wellness resort. Lead operations across Front Office, Housekeeping, Ayurveda, Therapies, F&B, Guest Relations, and Maintenance to deliver exceptional guest experiences.

The role demands strong leadership, operational expertise, and a customer-centric approach to maintain premium wellness hospitality standards.

Qualifications

• Experience leading resort operations and guest services.
• Strong leadership and communication skills.
• Knowledge of wellness hospitality and luxury guest servicing.
• Ability to manage multidisciplinary teams.
• Flexibility with schedules and guest requirements.

Responsibilities

• Oversee daily resort operations and inter-department coordination.
• Ensure high hospitality standards and guest satisfaction.
• Implement SOPs, wellness protocols, and service standards.
• Monitor occupancy, room readiness, and guest flow.
• Coordinate Ayurveda, therapies, F&B, and guest relations.

Skills

Leadership

Team management

Communication

Hospitality management

Operations planning

Guest relations

Wellness hospitality

Problem solving

Education

Bachelors/MBA in Hospitality

Job description

Job Title: Resort Manager / General Manager

Department: Operations / Hospitality

Reports To: Director Industry: Wellness Resort / Hospitality / Healthcare Location: Thane-Dombivali Link Road

Job Summary:

Vedvana Wellness is seeking an experienced and dynamic Resort Manager responsible for overseeing the overall operations, guest experience, team management, and business performance of the wellness resort. The candidate will ensure smooth day-to-day functioning across departments including Front Office, Housekeeping, Ayurveda, Therapies, F&B, Guest Relations, and Maintenance while maintaining high hospitality and wellness service standards. The role requires strong leadership, operational expertise, guest-handling abilities, and a customer-centric approach to create a premium wellness and hospitality experience for guests. The ideal candidate should possess excellent communication skills, team management capabilities, operational understanding, and experience in hospitality or wellness resort management.

Key Responsibilities:

OPERATIONS MANAGEMENT

• Oversee daily resort operations and ensure smooth coordination between all departments.
• Maintain high standards of hospitality, guest services, cleanliness, and operational efficiency.
• Ensure proper implementation of SOPs, wellness protocols, and service standards.
• Monitor occupancy, guest flow, room readiness, and overall resort functionality.
• Coordinate with department heads to ensure seamless service delivery.

GUEST EXPERIENCE & RELATIONS

• Ensure exceptional guest experience from arrival to departure.
• Handle guest feedback, complaints, and escalations professionally and efficiently.
• Maintain personalized guest engagement and relationship-building.
• Ensure wellness guests receive proper guidance and support during their stay.
• Monitor guest satisfaction levels and implement improvement initiatives.

TEAM MANAGEMENT & COORDINATION

• Supervise and manage:
• Front Office Team
• Housekeeping Team
• Guest Relations Team
• Operations & Support Staff
• Conduct regular team briefings, training, and performance reviews.
• Ensure staff grooming, discipline, attendance, and professional conduct.
• Foster a positive and service-oriented work culture.

BUSINESS & REVENUE MANAGEMENT

• Support revenue growth through operational excellence and guest retention.
• Coordinate with sales and marketing teams for resort promotions, wellness retreats, and corporate bookings.
• Monitor operational costs and ensure budget control.
• Assist management in achieving occupancy and revenue targets.
• Identify opportunities for improving profitability and guest experience.

WELLNESS & HOSPITALITY COORDINATION

• Coordinate with Ayurveda doctors, therapists, and wellness teams for smooth guest treatment scheduling.
• Ensure wellness programs and therapies are delivered as per standards.
• Maintain a calm, healing, and premium wellness environment across the property.
• Support execution of wellness retreats, workshops, and special events.

ADMINISTRATION & COMPLIANCE

• Ensure compliance with operational policies, hygiene standards, and safety protocols.
• Maintain vendor coordination and facility upkeep.
• Prepare operational reports and share updates with management.
• Ensure all departments maintain proper documentation and reporting systems.

Required Skills:

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Guest handling and hospitality management expertise
• Operational planning and coordination skills
• Problem-solving and decision-making abilities
• Strong organizational and multitasking capability
• Professional grooming and presentation skills
• Understanding of wellness hospitality and luxury guest servicing

Preferred Experience:

• 15+ years & above experience in:
• o Resort Operations o Hospitality Management
• o Wellness Resort Management
• o Hotel Operations o Guest Relations o Experience in wellness, luxury hospitality, or healthcare hospitality preferred.
• o Prior experience handling multidisciplinary operational teams will be an added advantage.

Educational Qualification:

• Bachelors Degree / MBA / Hotel Management preferred OR
• Relevant experience in hospitality and resort operations management.

Additional Requirements:

• Ability to work in a wellness-centre environment
• Flexible with operational schedules and guest requirements
• Customer-centric and service-oriented mindset
• Strong attention to detail and operational discipline