Front Office Executive (Receptionist)

Sri Sri Wellbeing; Delhi; On-site; INR 223,000 - 279,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Job summary

Sri Sri Wellbeing is seeking a friendly and professional front desk associate to join our Delhi wellness center. This in-person role handles client greetings, appointment bookings, and daily administrative tasks to ensure a smooth client journey.

You will coordinate with doctors and staff, manage inquiries, and assist with billing and memberships. Health insurance and provident fund are provided as benefits, with a monthly salary in the ₹20,000–₹25,000 range.

Qualifications

• Experience in wellness or healthcare front desk preferred.
• Excellent communication and customer service skills.
• Proactive, organized, and empathetic with a client-focused approach.

Responsibilities

• Greet clients and visitors in a professional, welcoming manner.
• Manage walk-in inquiries and waiting areas; handle bookings and changes.
• Maintain positive client experience across the client journey.
• Support client retention with personalized engagement and follow-ups.
• Coordinate treatment schedules with doctors and wellness staff.
• Send reminders for therapy appointments and follow-ups.
• Oversee front office operations and liaise with admin and vendors.
• Supervise housekeeping to maintain a clean environment.
• Manage inventory of supplies and coordinate procurement.
• Handle calls, emails, and testimonials collection.

Skills

Communication

Customer service

Scheduling

Billing

Front office experience

Organizational skills

Tools

Scheduling software

Billing software

Job description

Key Responsibilities Front Desk Operations & Client Engagement

• Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.
• Handle walk-in inquiries and manage waiting areas for optimal comfort. Manage appointment bookings, cancellations, and rescheduling through internal systems.
• Ensure a positive customer experience throughout the client journey.
• Support client retention efforts through personalized engagement and timely follow-ups.
• Scheduling and Coordinating Coordinate treatment schedules with doctors, therapists, and wellness consultants.
• Send timely reminders for therapy appointments and follow-up consultations.
• Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
• Communicate with Ashram Admin and external partners/vendors where applicable.
• Housekeeping & Facility Oversight Supervise housekeeping activities to maintain a clean, serene, and functional environment.
• Maintain and track inventory of therapy consumables and center supplies.
• Coordinate with vendors for regular procurement and service requirements.
• Communication & Client Support Answer incoming calls, emails, and messages professionally and promptly.
• Getting testimonials from clients (google reviews, video and text testimonials)
• Address client queries and feedback with empathy and clarity.
• Maintain updated client records, therapy registers, and service logs.
• Sales Support & Billing Guide clients on wellness services, therapy packages, and benefits.
• Support upselling of wellness plans, memberships, and retail products.
• Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.
• Preferred Skills & Qualities Excellent verbal and written communication skills.
• Organized, proactive, and customer-focused mindset with empathetic attitude.
• Comfortable using basic software for scheduling and billing.
• Prior experience in wellness, hospitality, or healthcare front office roles preferred.
• Shows the ownership in assigned job duties.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person