Front Office Executive

Brigade Group; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Job summary

Brigade Group is seeking a Front Office Executive to manage guest check-ins/outs, handle inquiries, and coordinate with hotel departments to ensure seamless service at the Signature Club Resort. The role emphasizes accurate billing, guest privacy, and high service standards.

The ideal candidate has hospitality education and strong communication skills, with 1–3 years of Front Office experience or freshers with relevant qualifications.

Qualifications

• Graduate in Hospitality Management, Hotel Management, or a related field preferred.
• 1–3 years of experience in Front Office operations in a hotel, resort, or hospitality establishment.
• Freshers with relevant qualifications and strong communication skills may also be considered.

Responsibilities

• Guest Reception: Welcome guests warmly, manage arrivals and departures, and ensure a professional first impression.
• Check-in & Check-out: Complete guest registration, verify identification, process payments, and manage billing accurately.
• Guest Relations: Handle guest inquiries, requests, and complaints promptly and professionally.
• Reservations: Assist with room reservations, booking confirmations, cancellations, and modifications.
• Telephone & Email Handling: Respond to calls, emails, and guest inquiries courteously and promptly.
• Coordination: Coordinate with Housekeeping, F&B, Security, Engineering, and other departments to ensure smooth guest services.
• Billing & Cash Handling: Prepare guest bills, manage cash and card transactions, and ensure accurate settlement of accounts.
• Records & Documentation: Maintain guest records, registration forms, shift handover reports, and other required documents.
• Service Standards: Follow resort SOPs, grooming standards, guest privacy requirements, and service quality guidelines.
• Upselling: Promote available room categories, resort facilities, and services wherever appropriate.
• Shift Handover: Ensure accurate communication of pending tasks, VIP arrivals, guest requests, and operational updates to the next shift.

Skills

Good verbal and written communication

Guest-handling

Basic computer knowledge

Numerical accuracy

Problem-solving

Professional grooming

Customer-focused attitude

Shift flexibility

Education

Graduate in Hospitality Management or related field

Tools

Hotel PMS software

Job description

3 - 5 Years

Permanent

Job Description

JOB DESCRIPTION

Position: Front Office Executive
Department: Front Office
Location: Signature Club Resort
Reporting To: Front Office Manager / Front Office Supervisor

1. Job Purpose

To ensure a warm welcome and a seamless guest experience by managing front desk operations, guest inquiries, check-ins, check-outs, reservations, and coordination with other departments.

2. Key Responsibilities

Guest Reception: Welcome guests warmly, manage arrivals and departures, and ensure a professional first impression.

Check-in & Check-out: Complete guest registration, verify identification, process payments, and manage billing accurately.

Guest Relations: Handle guest inquiries, requests, and complaints promptly and professionally.

Reservations: Assist with room reservations, booking confirmations, cancellations, and modifications.

Telephone & Email Handling: Respond to calls, emails, and guest inquiries courteously and promptly.

Coordination: Coordinate with Housekeeping, F&B, Security, Engineering, and other departments to ensure smooth guest services.

Billing & Cash Handling: Prepare guest bills, manage cash and card transactions, and ensure accurate settlement of accounts.

Records & Documentation: Maintain guest records, registration forms, shift handover reports, and other required documents.

Service Standards: Follow resort SOPs, grooming standards, guest privacy requirements, and service quality guidelines.

Upselling: Promote available room categories, resort facilities, and services wherever appropriate.

Shift Handover: Ensure accurate communication of pending tasks, VIP arrivals, guest requests, and operational updates to the next shift.

3. Qualifications & Experience

Graduate in Hospitality Management, Hotel Management, or a related field preferred.

1–3 years of experience in Front Office operations in a hotel, resort, or hospitality establishment.

Freshers with relevant qualifications and strong communication skills may also be considered.

4. Required Skills

Good verbal and written communication skills.

Strong guest-handling and interpersonal skills.

Basic computer knowledge and familiarity with hotel PMS software.

Numerical accuracy and billing knowledge.

Problem-solving and complaint-handling abilities.

Professional grooming and a customer-focused attitude.

Ability to work in rotational shifts, including weekends and holidays.

5. Key Performance Indicators (KPIs)

Guest satisfaction and feedback scores.

Accuracy and efficiency of check-in and check-out processes.

Timely resolution of guest complaints and requests.

Billing accuracy and cash-handling compliance.

Adherence to SOPs, grooming, and service standards.

Upselling and revenue-generation performance, where applicable.

6. Working Conditions

Rotational shifts, including weekends and public holidays, as per operational requirements.

Guest-facing role requiring professional conduct and adherence to resort standards.

Job Snapshot

Updated Date

02-11-2026

Job ID

Job_1935

Department

Signature

Location