Front Desk Manager

Nexgenhiringexperts; Nashik District; On-site; INR 558,000 - 781,200; Full time

Benefits offered by this job

Accommodation for relocating candidates

Job summary

A leading wellness organization is seeking an experienced Front Desk Manager in Nashik. The role involves overseeing daily front desk operations, ensuring client satisfaction, and managing administrative tasks. Ideal candidates will have 3-5 years of relevant experience, ideally in the Wellness & Beauty industry, along with strong CRM knowledge and MS Office proficiency. Accommodation is provided for candidates relocating from outside Nashik.

Qualifications

• 3-5 years of experience in a similar role within the Wellness & Beauty industry or related fields.

Responsibilities

• Manage front desk operations, including client check-in/check-out.
• Maintain high client satisfaction by addressing customer needs promptly.
• Manage staff scheduling and provide training to front desk personnel.
• Oversee CRM and MS Office-related tasks.
• Coordinate with the sales team to meet client expectations.
• Handle cash transactions and maintain financial records.
• Ensure cleanliness and organization of the front desk area.
• Develop strategies to improve client retention and satisfaction.
• Manage accommodation arrangements for out-of-town staff and clients.

Skills

CRM systems knowledge

Proficiency in MS Office

Client handling

Staff management

Sales experience

Education

Any graduation

Job description

Job Title: Front Desk Manager
Department: Operations
Location: Nashik, Maharashtra
Job Type: Onsite
Contract Duration: 2 years
Working Hours: 10 AM - 9 PM
Salary Range: 50,000 - 70,000 per month
No. of Openings: 1

Job Overview:

We are seeking a highly motivated and experienced Front Desk Manager to join our team. As a Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk, ensuring smooth communication between clients and staff, and managing various administrative tasks to enhance client satisfaction and operational efficiency.

Key Responsibilities:

• Manage and oversee front desk operations, including client check-in/check-out, appointment scheduling, and customer inquiries.
• Maintain a high level of client satisfaction by addressing customer needs and concerns promptly and professionally.
• Manage staff scheduling, monitor attendance, and provide training to front desk personnel.
• Oversee CRM and MS Office-related tasks, ensuring accurate and up-to-date client information.
• Coordinate with the sales team to meet client expectations and promote services.
• Handle cash transactions and maintain financial records.
• Ensure the cleanliness and organization of the front desk area.
• Develop and implement strategies to improve client retention and satisfaction.
• Manage accommodation arrangements for out-of-town staff and clients.

Requirements:

• Experience: 3-5 years of experience in a similar role within the Wellness & Beauty industry or related fields.
• Education: Any graduation.
• Key Competencies: Strong knowledge of CRM systems, proficiency in MS Office, experience in sales, client handling, and staff management.

Preferred Candidate Background:

• Candidates from Bihar, UP, Jharkhand, or Delhi are preferred, but candidates from other regions with relevant experience will also be considered.
• Accommodation provided for candidates relocating from outside Nashik.