Freshers : International Voice : Bengaluru : HR Kanchan

TechBeLearn; Bengaluru; On-site; INR 234,000 - 279,000; Full time

Job summary

TechBeLearn in Bangalore is hiring for a Customer Service Executive (International Voice). The role involves handling customer queries via voice and chat, with rotational shifts and 2 days off per week. Work from office in Bangalore with full-time employment.

Eligible candidates include graduates or undergraduates, freshers or experienced, with excellent English communication and strong listening skills. Rotational shifts and office-based work are mandatory.

Qualifications

• Excellent English communication skills required.
• Strong verbal and listening skills expected.
• Rotational shifts and Bangalore work location are mandatory.

Responsibilities

• Handle customer queries through voice calls and chat as per process requirements.
• Understand customer concerns and provide solutions.
• Maintain high standards of customer service and accurate records of interactions.
• Escalate complex issues to the appropriate team and meet performance targets.

Skills

Excellent English communication

Strong verbal and listening skills

Active Listening

Voice process

International Voice

Customer Service

BPO

Education

Graduate / Undergraduate

Job description

CUSTOMER SERVICE EXECUTIVE : International Voice

Contact: HR KANCHAN - 87965 55772

Location: Bangalore

Work Mode: Work From Office
Process: Voice / Chat & Blended
Shift: Rotational / 247
Working Days: 2 Days Off
Employment Type: Full-Time

Position : Customer Service Executive

Salary : 21,000 25,000 In-Hand

Eligibility :

• Graduate / Undergraduate candidates can apply.
• Freshers and experienced candidates are welcome.
• Excellent English communication skills required.
• Strong verbal and listening skills.
• Candidates should be comfortable working in rotational shifts.
• Willingness to work from office in Bangalore.

Key Responsibilities

• Handle customer queries through voice calls and chat, as per process requirements.
• Understand customer concerns and provide appropriate solutions.
• Maintain high standards of customer service.
• Resolve customer issues efficiently and professionally.
• Maintain accurate records of customer interactions.
• Follow process guidelines and quality standards.
• Escalate complex issues to the appropriate team.
• Achieve individual and team performance targets.

Preferred Skills :

Excellent Communication | Customer Service | Voice Process | Chat Support | International Voice | Active Listening | Problem Solving | Customer Handling | BPO

Location : Bangalore