Freshers / Exp -International Voice Process @ Banglore

KVC CONSULTANTS LTD; Pune District, Bengaluru; On-site; INR 300,000 - 650,000; Full time

Job summary

KVC CONSULTANTS LTD is hiring for an International Customer Support profile for Bangalore or Pune locations. Freshers and experienced candidates with a graduation are welcome to apply. Responsibilities include handling voice, email, and chat interactions, and delivering service as per standard procedures.

Salary ranges are offered for freshers (3.00–3.90 LPA) and experienced staff (3.90–6.50 LPA). The role requires strong communication, problem-solving, and a customer-first mindset.

Qualifications

• Graduates (Fresher/Exp) can apply.
• Strong communication and problem-solving skills desirable.

Responsibilities

• Handle customer interactions via calls, email, and chat in a timely, professional manner.
• Process requests for new or additional services per business rules and SLAs.
• Demonstrate ownership and act as the customer advocate.
• Understand contracts and translate them into day-to-day actions.
• Engage with stakeholders via phone, email, or in person to manage relationships.
• Be adaptable and ready to cross-train for other tasks as needed.
• Communicate clearly and professionally; demonstrate active listening.

Skills

International Support

Education

Graduate

Job description

Greetings from KVC CONSULTANTS LTD!!

Hiring for an MNC in Bangalore /Pune Location for International Customer Support Profile.

Skills: International Customer Support - Voice / Blended

Experience: 0-5 Years

Qualification: Graduates (Fresher/Exp)both can apply

FRESHERS -- Rs 3.00 TO RS 3.90 LPA (For Voice Process)

FOR EXP CANDIDATES --SALARY -- Rs 3.90 LPA -- Rs 6.50 LPA

Job Description:

• Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level.
• Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets.
• Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.
• Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests.
• Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners.
• Flexibility to cross-train and support with other complexities in the wider business area.
• Assist with any other key tasks as requested.
• Ability to adapt to and thrive in a fast-paced, dynamic environment.
• Communicate clearly and professionally both verbally and in writing.
• Problem-solving skills, including questioning and diagnostic abilities.
• Demonstrate an ability to develop and maintain a network of contacts internally and externally.
• Understanding of customer contracts and delivery expectations.
• Effective listening skills and excellent attention to detail.
• Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and **escalate** where this is not possible within defined rules or processes.
• Business Knowledge: Strong knowledge of business and consumer tariffs, products, services, devices, processes and business rules is required to achieve single call resolution and provide the best customer experience at all times.