Freshers eligible For Chat process

TP; Indore; On-site; INR 300,000 - 420,000; Full time

Job summary

TP is seeking a customer support associate in Indore to handle inquiries via email and chat for international clients. You will resolve issues, process requests, and maintain precise interaction records in the CRM system.

Ideal candidates have 0–5 years in BPO/call centre, strong English, and basic MS Office skills. The role offers exposure to cross-country communication and a fast-paced support environment.

Qualifications

• 0–5 years in BPO/Call Centre environment.
• Proficiency in handling email and chat channels.
• Basic knowledge of MS Office applications.
• Strong English language skills for international clients.

Responsibilities

• Handle customer inquiries through email, chat, and non-voice channels.
• Process customer requests and resolve issues in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Skills

Multichannel comms

English proficiency

Tools

CRM software

MS Office

Job description

Roles and Responsibilities :

• Handle customer inquiries through email, chat, and non-voice channels.
• Process customer requests and resolve issues in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-5 years of experience in BPO/Call Centre environment.
• Proficiency in handling multiple communication channels (email, chat).
• Basic knowledge of computer applications such as MS Office Suite.
• Strong English language skills for effective communication with international clients.