Walk-in Drive | Chat Process

Tech Mahindra; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Tech Mahindra in Hyderabad is seeking a dedicated International Chat Process Executive with at least 6 months of experience to handle customer queries via online chat, providing prompt responses and maintaining professional communication with international clients.

The role requires excellent English, fast typing, problem-solving and the ability to manage multiple chats, night shifts, and adherence to policies; freshers are not eligible; graduates/undergraduates may apply.

Qualifications

• Graduate or undergraduate with 6 months+ experience in chat support.
• Freshers are not eligible; prior experience preferred.
• Excellent written English communication required.

Responsibilities

• Handle customer queries via live chat in a professional and timely manner.
• Provide accurate information about products, services and policies.
• Resolve customer issues, complaints and requests efficiently.
• Maintain high customer satisfaction and quality standards.
• Escalate complex issues to the appropriate team when necessary.
• Document customer interactions accurately.
• Follow company policies, procedures and quality guidelines.
• Meet daily productivity and performance targets.

Skills

Written English communication

Typing speed

Problem solving

Multi-chat handling

CRM / chat tools

Night shifts available

Education

Any Graduate / Undergraduate

Tools

CRM software

Chat tools

Job description

Job Summary

We are looking for a dedicated and customer-focused Minimum 06 Months of Exp in International Chat Process Executive to handle customer queries through online chat platforms. The candidate will provide prompt and accurate responses, ensure customer satisfaction, and maintain professional communication with international clients.

Key Responsibilities

• Handle customer queries via live chat in a professional and timely manner.


• Provide accurate information about products, services, and policies.


• Resolve customer issues, complaints, and requests efficiently.


• Maintain high customer satisfaction and quality standards.


• Escalate complex issues to the appropriate team when necessary.


• Maintain proper documentation of customer interactions.


• Follow company policies, procedures, and quality guidelines.


• Meet daily productivity and performance targets.

NOTE: *Freshers and candidates from Healthcare, Content Moderation, or Domestic processes are not eligible for this role.

Required Skills

• Excellent written communication skills in English.


• Good typing speed and accuracy.


• Strong problem-solving and customer service skills.


• Ability to handle multiple chats simultaneously.


• Basic computer knowledge and familiarity with chat tools/CRM software.


• Ability to work in night shifts or night rotational shifts.

Qualification

• Any Graduate / Undergraduate (depending on company requirements).


• Experienced candidates can apply.

Preferred Skills

• Experience in BPO / Customer Support / Chat Process.


• Good interpersonal and time management skills.

Salary & Benefits

• Competitive salary package


• Incentives based on performance


• Cab facility (2 way)