Floor Coordinator

Indira Ivf Hospital; Paschim Bardhaman; On-site; INR 300,000 - 520,000; Full time

Job summary

Indira Ivf Hospital in Kharagpur is seeking a Floor Coordinator to manage patient lifecycle, welcome patients, handle check-in/out, oversee waiting areas, and ensure smooth flow of files from reception to checkout. You will counsel patients on registration and treatment options and support PCPNDT appointment adherence.

The role also covers documentation of patient footfall and records, safeguarding medical data, onboarding new joiners at center, and coordinating with marketing and other

Responsibilities

• Ensure smooth patient lifecycle in the clinic using multidisciplinary strategies and targets.
• Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed
• Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients
• Ensure proper flow of file movement from reception till the patient checkout.
• Counsel patients with only registration/consult, informing them about various treatment plans as per their needs
• Ensure patients keep up with their PCPNDT appointments without fail
• Provide indirect patient care & support in emergency situations
• Maintain daily, weekly and monthly patients footfall, consult, registration, file and ET data with proper remarks
• Ensure accuracy & safety of all written & digital patient medical records, available only to authorised personnel in MRD
• Procure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etc
• Retrieve all patient-related information from the system, as and when required.
• To complete onboarding of all new joinees joined at center
• Strive to increase centre footfall & visitor-conversion ratio and achieve targets as per centre standards
• Collaborate with marketing team; participate in successful execution of marketing activities
• Liaise with other staff & departments to accomplish overall objectives
• Ensure all procedures are carried out as per the SOP, and are compliant with PCPNDT standards

Job description

Designation - Floor Coordinator

Location - Kharagpur

Job description

1. Patient Service

Ensure a smooth patient lifecycle in the clinic using multidisciplinary strategies & achieve targets as required.

Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed

Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients

Ensure proper flow of file movement from reception till the patient checkout.

Counsel patients with only registration/consult, informing them about various treatment plans as per their needs

Ensure patients keep up with their PCPNDT appointments without fail

Provide indirect patient care & support in emergency situations

2. Documentation

Maintain daily, weekly and monthly patients footfall, consult, registration, file and ET data with proper remarks

Ensure accuracy & safety of all written & digital patient medical records, available only to authorised personnel in MRD

Procure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etc

Retrieve all patient-related information from the system, as and when required.

3. Human Resources

• To complete onboarding of all new joinees joined at center

4. Miscellaneous

Strive to increase centre footfall & visitor-conversion ratio and achieve targets as per centre standards

Collaborate with marketing team; participate in successful execution of marketing activities

Liaise with other staff & departments to accomplish overall objectives

Ensure all procedures are carried out as per the SOP, and are compliant with PCPNDT standards