Floor Coordinator - Kharagpur

Indira Ivf Hospital; Kharagpur; On-site; INR 240,000 - 320,000; Full time

Job summary

Indira IVF Hospital in Kharagpur seeks a Floor Coordinator to streamline patient flow and frontline operations. You will oversee patient service, reception, check-in/out, and ensure smooth clinic processes.

Responsibilities include maintaining accurate medical records in MRD, coordinating onboarding for new staff, and supporting center activities in line with PCPNDT standards. You’ll collaborate with teams to drive efficiency and patient satisfaction.

Qualifications

• Experience in patient service and front desk operations.
• Maintaining accuracy and safety of medical records in MRD.
• Onboarding and coordinating HR activities for the center.
• Adherence to SOPs and PCPNDT standards.

Responsibilities

• Welcome and guide patients; manage check-in/out and wait times.
• Maintain daily/weekly/monthly patient footfall and data with remarks; manage records access.
• Onboard new joinees; upload documents to Z drive; coordinate HR queries for the center.
• Support marketing activities; ensure clean, safe environment; participate in drills.

Skills

Customer service

Documentation

HR coordination

Facility operations

Tools

MRD system

Job description

Designation : Floor Coordinator

Location: Kharagpur

Job responsibilities:

1. Patient Service

Ensure a smooth patient lifecycle in the clinic using multidisciplinary strategies & achieve targets as required. Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed. Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients. Ensure proper flow of file movement from reception till the patient checkout. Counsel patients with only registration/consult, informing them about various treatment plans as per their needs

2. Documentation

Maintain daily, weekly and monthly patients footfall, consult, registration, file and ET data with proper remarks. Ensure accuracy & safety of all written & digital patient medical records, available only to authorized personnel in MRD. Procure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etc. Retrieve all patient-related information from the system, as and when required

3. Human Resources

To complete onboarding of all new joinees joined at center. To upload the scan documents of new joinee in Z drive. To coordinate for all activities/ queries related to HR for respective center

4. Miscellaneous

Strive to increase center footfall & visitor-conversion ratio and achieve targets as per center standards. Collaborate with marketing team; participate in successful execution of marketing activities. Liaise with other staff & departments to accomplish overall objectives. Ensure all procedures are carried out as per the SOP, and are compliant with PCPNDT standards. Ensure a clean and safe environment always. Provide for and respect patients' privacy and confidentiality at all times. Participate in Quality Improvement projects & trainings at the Centre level. Participate in emergency drills along with other staff like CPR/fire drills