Floor Coordinator

Drlogy; Mumbai; On-site; INR 334,800 - 558,000; Full time

Job summary

Drlogy in Mumbai is seeking an Efficient Floor Coordinator responsible for managing hospital operations, coordinating patient movement, and supporting clinical teams to ensure smooth service delivery.

Applicants should be skilled in communication, operational supervision, and quality monitoring. The role involves handling patient queries, maintaining records, and contributing to patient satisfaction.

Qualifications

• Experience in managing hospital floor operations.
• Proficient in communication and operational supervision.
• Ability to handle patient queries and concerns professionally.

Responsibilities

• Coordinate daily floor operations and patient service activities.
• Monitor patient movement, service flow, and departmental coordination.
• Support admission, transfer, referral, and discharge coordination.
• Prepare daily floor reports and operational summaries.

Skills

Patient coordination

Communication

Operational supervision

Service quality monitoring

Job description

Efficient Floor Coordinator responsible for managing hospital floor operations, coordinating patient movement, supporting clinical teams, and ensuring smooth service delivery. Skilled in patient coordination, communication, operational supervision, documentation, and service quality monitoring. Experienced in maintaining patient flow, handling concerns, and supporting seamless coordination between doctors, nurses, patients, attendants, and administrative departments.

• Coordinate daily floor operations and patient service activities.
• Monitor patient movement, service flow, and departmental coordination.
• Assist patients and attendants with hospital process guidance.
• Coordinate with doctors, nurses, billing, diagnostics, and support teams.
• Support admission, transfer, referral, and discharge coordination.
• Maintain floor records, patient updates, and operational documentation.
• Handle patient queries, concerns, and service-related issues professionally.
• Monitor cleanliness, safety, and patient comfort standards.
• Support emergency response and urgent patient movement when required.
• Ensure timely communication between patients and healthcare teams.
• Track service delays and coordinate quick resolution.
• Support implementation of hospital SOPs and service protocols.
• Prepare daily floor reports and operational summaries.
• Maintain confidentiality of patient and hospital information.
• Contribute to patient satisfaction and smooth hospital operations.