Incharge - OPD

Rhea Healthcare; Kolkata District; Sur place; INR 600 000 - 800 000; Plein temps

Résumé du poste

Rhea Healthcare in Kolkata seeks an experienced OP ER/Triage nurse lead to oversee efficient ER operations, ensure adherence to Nursing Clinical standards, manage equipment and patient care, and supervise handover at shift change.

You will coordinate with Guest Relations to plan resource deployment during busy periods, ensure staffing, documentation, patient safety, and infection control while upholding NABH Nursing Excellence standards.

Responsabilités

• Adherence to Nursing Clinical standards.
• Responsible for the Op ER routine, equipment and patients.
• Ensures professional handover and takeover of shift.
• Coordinates with Guest Relations to plan resource deployment based on appointments and escalates resources when required.
• Understands patient consultant requirements and plans resource deployment.
• Ensures efficient staffing, material and equipment availability.
• Assigns duty ensuring mix of experience and skill, senior and junior, per shift.
• Ensures nurses are competent and can handle tasks assigned to them.
• Ensures nurses follow the protocols without exception.
• Responsible for accurate medical history of the patient required by the consulting physician.
• Assist gynecologists, obstetricians and pediatricians in procedures treating mothers, pediatrics and neonates.
• Ensure all investigations are carried out as advised by the doctor.
• Handles emergencies competently calmly; provides guidance decisions in a timely manner.
• Ensures NS is informed of any incidents immediately.
• Ensures medication safety and practices patient safety protocols.
• Upholds patient rights and maintains confidentiality of medical and personal information.
• Provides health education and counseling to patient and attendants.
• Implements the infection control practices.
• Implements NABH Nursing Excellence standards.
• Responsibly handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available.
• Maintain records, reports and registers as per organizational standards.
• Accurately captures data; maintains records and reports Nursing Quality Indicators.
• Responsible for Inventory management and cost control; ensures no misuse or wastage.
• Co-ordinates with Billing team regarding investigations and billing activities.
• Works closely with clinical services team to ensure efficient care.
• Delivers outstanding service experience; maintains discipline and decorum.
• Implements Service Vision; ensures nurses deliver services that delight customers.
• Manages OP floor services; coordinates with support departments to ensure comfort and standards.
• Maintains cordial inter-personal relationship within the team and other departments.
• Consultant Relationship: Has a good relationship with consultants and works well with them.
• Team Inspires and leads team effectively.
• Creates and maintains cordial relationships within the team and with other departments.
• Ensure Induction and training of team as per protocol.
• Prepares training modules and conducts bedside coaching to enhance skills.
• Conduct appraisals fairly and objectively; encourages and helps develop team skills.
• Develops competent 2nd line.
• Ensures retention of team.

Description du poste

Job Summary

Responsible for the efficient functioning of the OP ER/Triage. Adherence to Nursing Clinical standards:Responsible for the Op ER routine, equipment and patients.Ensures professional handover and takeover of shift.

Responsibilities

• Adherence to Nursing Clinical standards.
• Responsible for the Op ER routine, equipment and patients.
• Ensures professional handover and takeover of shift.
• Coordinates closely with Guest Relations to plan resource deployment based on appointments; when expected to be busy, to escalation if resources are required.
• Understands patient consultant requirements and plans resource deployment.
• Ensures efficient staffing, material and equipment availability.
• Assigns duty ensuring mix of experience and skill, senior and junior, per shift.
• Ensures nurses are competent and can handle tasks assigned to them.
• Ensures nurses follow the protocols without exception.
• Responsible for accurate medical history of the patient required by the consulting physician.
• Assist gynecologists, obstetricians and pediatricians in procedures treating mothers, pediatrics and neonates.
• Ensure all investigations are carried out as advised by the doctor.
• Handles emergencies competently calmly; provides guidance decisions in a timely manner.
• Ensures NS is informed of any incidents immediately.
• Ensures medication safety and practices patient safety protocols.
• Upholds patient rights and maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas.
• Provides health education and counseling to patient and attendants.
• Implements the infection control practices.
• Implements NABH Nursing Excellence standards.
• Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available.
• Maintain records, reports and registers as per organizational standards.
• Accurately captures data, ensures documentation is complete and correct, tracks Nursing Quality Indicators and reports accurately.
• Responsible for Inventory management and cost control; ensures no misuse or wastage.
• Co-ordinates with Billing team regarding investigations and billing activities.
• Works closely with clinical services team to ensure efficient care.
• Responsible for Outstanding Service Experience Delivery:Ensures team is well-groomed as per standard; maintain discipline and decorum.
• Responsible for the implementation of the Service Vision ensures Nurses deliver services that delight customers.
• Manages the OP floor services, coordinating with support service departments to ensure customers are comfortable and services are as per standard.
• Maintains cordial inter-personal relationship within the team and other departments.
• Consultant Relationship:Has a good relationship with consultants and works well with them.
• Team Inspires and leads team effectively.
• Creates and maintains cordial relationships within the team and with other departments.
• Ensure Induction and training of team as per protocol.
• Prepare effective training modules, regularly conducts coaching at bedside to enhance team skills on the job.
• Conduct appraisals fairly and objectively; encourages and helps develop team skills.
• Develops competent 2nd line.
• Ensures retention of team.