Unit Head

Indira Ivf Hospital; Jaipur; On-site; INR 260,000 - 380,000; Full time

Job summary

Indira Ivf Hospital is seeking a patient service oriented professional to ensure a smooth patient lifecycle in the clinic and to support documentation, HR onboarding, and miscellaneous centre activities. The role focuses on greeting patients, managing admissions, coordinating files, and maintaining records with emphasis on PCPNDT standards.

The candidate will assist in outpatient flow, data upkeep, and emergency preparedness while collaborating with marketing and other departments to meet centre

Responsibilities

• Welcome patients and visitors by greeting individuals in person or on the telephone.
• Refer inquiries to the appropriate person and complete check-in/out functions.
• Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients.
• Ensure proper flow of file movement from reception till the patient checkout.
• Counsel patients with only registration/consult, informing them about various treatment plans as per their needs
• Ensure patients keep up with their PCPNDT appointments without fail
• Provide indirect patient care & support in emergency situations
• Maintain daily, weekly, and monthly patients footfall, consult, registration, file and ET data with proper remarks
• Ensure accuracy & safety of all written & digital patient medical records, available only to authorised personnel in MRD
• Procure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etc
• Retrieve all patient-related information from the system, as and when required.
• To complete onboarding of all new joinees joined at center
• To upload the scan documents of new joinee in Z drive
• To coordinate for all activities/ queries related to HR for respective center
• Strive to increase centre footfall & visitor-conversion ratio and achieve targets as per centre standards
• Collaborate with marketing team; participate in successful execution of marketing activities
• Liaise with other staff & departments to accomplish overall objectives
• Ensure all procedures are carried out as per the SOP, and are compliant with PCPNDT standards
• Ensure a clean and safe environment always
• Provide for and respect patients' privacy and confidentiality at all times
• Participate in Quality Improvement projects & trainings at the Centre level
• Participate in emergency drills along with other staff like CPR/fire drills

Job description

Patient Service

Ensure a smooth patient lifecycle in the clinic using multidisciplinary strategies & achieve targets as required.

Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed

Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients

Ensure proper flow of file movement from reception till the patient checkout.

Counsel patients with only registration/consult, informing them about various treatment plans as per their needs

Ensure patients keep up with their PCPNDT appointments without fail

Provide indirect patient care & support in emergency situations

Documentation

Maintain daily, weekly, and monthly patients footfall, consult, registration, file and ET data with proper remarks

Ensure accuracy & safety of all written & digital patient medical records, available only to authorised personnel in MRD

Procure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etc

Retrieve all patient-related information from the system, as and when required.

Human Resources

• To complete onboarding of all new joinees joined at center
• To upload the scan documents of new joinee in Z drive
• To coordinate for all activities/ queries related to HR for respective center

Miscellaneous

Strive to increase centre footfall & visitor-conversion ratio and achieve targets as per centre standards

Collaborate with marketing team; participate in successful execution of marketing activities

Liaise with other staff & departments to accomplish overall objectives

Ensure all procedures are carried out as per the SOP, and are compliant with PCPNDT standards

Ensure a clean and safe environment always

Provide for and respect patients' privacy and confidentiality at all times

Participate in Quality Improvement projects & trainings at the Centre level

Participate in emergency drills along with other staff like CPR/fire drills